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IBM Server Maintenance & Storage Maintenance

Save 30% - 40% off third-party IBM hardware maintenance contracts.
Home » Third Party Maintenance » IBM Maintenance

World-Class IBM Support and Maintenance

With Park Place Technologies, you can get IBM hardware support past its warranty or end of service life and get direct access to our technical support and portal. IBM third-party maintenance means lengthening your equipment’s useful life by providing maintenance beyond the IBM end of service set by the OEM.

IBM’s business model has shifted to become more services-oriented. But when it comes to server, storage, and networking hardware, Big Blue is still an equipment manufacturer. Its interests are in researching, developing, marketing, and selling IT hardware – not IBM warranty renewals or post-warranty support. IBM certainly benefits from the high margins inherent in maintenance contracts. But, they benefit all the more when a customer swaps out older equipment after its IBM EOS, buys new gear, and then puts a maintenance contract on the new purchase.

This leads IBM to do business one way. Support-focused third party hardware maintenance providers, such as Park Place Technologies, do business another.

Supported IBM Devices

IBM solutions are designed to meet the needs of a variety of IT setups in the data center. Park Place provides IBM server maintenance and support for end of warranty and end of service life hardware, first call services and remote monitoring for IBM storage systems.
    • IBM BladeCenter
    • IBM iSeries
    • IBM FlashSystem
    • IBM pSeries
    • IBM Storwize
    • IBM Power
    • IBM Power 8
    • IBM Power 7
    • IBM Power 6
    • IBM Power 5
    • IBM System Storage
    • IBM TotalStorage
    • IBM XIV
    • IBM xSeries
    • IBM zSeries (Mainframe)
    • IBM DS 4000 Series
    • IBM DS 5000 Series
    • IBM DS 6000 Series
    • IBM DS 8000 Series
woman on headset providing remote IBM storage maintenance

Flexible Service Levels

IBM third party maintenance from Park Place allows you to extend the life of your data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center.

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
phone dashboard to facilitate IBM third party maintenance

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.
woman on headset providing remote IBM storage maintenance

Flexible Service Levels

IBM third party maintenance from Park Place allows you to extend the life of your data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center.

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
phone dashboard to facilitate IBM third party maintenance

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location
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