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Network Maintenance

NetSure® - Independent Multi-Vendor Support on Switches, Routers, Wireless, Security

NetSure, our industry-leading third-party support system that keeps your network up and running. NetSure provides high-quality and reliable maintenance designed to meet your budget and performance requirements. Cut maintenance contracts in half without reducing quality. Whether you need coverage on routing, switching, wireless or security products, know that your network hardware devices are supported.

Looking for independence from SMARTnet® or other manufacturer contracts? Get the maintenance and support flexibility your network needs – full coverage customization, including advanced hardware replacement, 24/7 technical support by certified network engineers and access to singlePoint® – our custom portal for all of your ticketing needs.

Extending End-Of-Life with NetSure

NetSure not only supports current-generation but also, end-of-life products that manufacturers no longer support. Take advantage of cost savings and network life extensions to optimize network performance and maximize your ROI.

Network Third Party Maintenance Offering

Commands to identify modular components, software and licenses

Business Benefits

Quality and Reliability

Protect your entire network and leave chance behind with network maintenance service supported by our global TAC, Spirent® testing centers, logistics capabilities and TL 9000-certified quality controls. You’ll see savings of at least 50% on network hardware maintenance costs with NetSure support.

Standard Features

  • 24/7 Technical Support with CCIE and CCNP certified engineers
  • Quick replacements with mission-critical service levels and a relaxed RMA model
  • Robust local inventory of Cisco replacement parts stored at service centers, regional depots and forward stocking locations
  • One number to call for support across your assets with our Optional Concierge Desk

Optional Features

  • Optional Onsite Field Support from our staffed workforce

Customer Resources

ClearView℠

Identify support risks and make maintenance strategy recommendations with ClearView.

singlePoint

Track service activity and make contract management simple.

Why Curvature

Meet Curvature
  • ClearView Assessment is a simple tool for starting your analysis journey
  • Consultations are built to match your unique needs and service requests
  • Our Technical Assistance Center is owned and operated by Curvature
  • Our Cisco support model is well-known by industry leaders like Gartner and IDC

Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”

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FAQs

Are you an authorized support provider?

Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.

Can you provide firmware updates?

No. Firmware, is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed.

Are your parts manufacturer certified?

Yes. We utilize original parts with manufacturer model and firmware. We do not alter or replace parts with non-original components.

Do you stock parts locally?

Yes, our Service Centers are stocking locations where we stock high-failure components locally.

What does your four-hour onsite response include?

Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.

Do you support servers during the warranty period? And is there a price break?

Yes, if it is a product we support, then the warranty status does not matter. We have aggressive pricing structure, 50% lower.

What will I lose by leaving the manufacturer and signing with Curvature?

With some exception, you may no longer have access to firmware updates. But by partnering with us, you will lose the high cost and headaches associated with following the manufacturer’s timelines.

Related Services

Curvature is transforming how companies manage, maintain and upgrade equipment and support for multi-vendor, multinational networks and data centers.

  • IMAC
  • Remote Hands
  • Migration
  • Disposition
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2810 Coliseum Centre Drive Suite 600 28217 Charlotte, NC
+1(704)921-1620 usasales@curvature.com