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HPE Server Maintenance

Extend your hardware asset life cycle with a third-party maintenance strategy.

Overview

Curvature is recognized as a global top performer for independent third-party maintenance and support for servers within the data center.

Our HPE server maintenance solutions span from complex, legacy servers down to industry servers (x86) with options such as call-home monitoring and enhanced software support. Our delivery is over 95% direct globally, with less than 5% requiring assistance through partners.

Our mission is to enable IT freedom to our customers by removing pain points and identifying areas to improve both quality and efficiency throughout our relationship.

Business Benefits

  • Extend the lifespan of your equipment and postpone technology refresh
  • Contract and vendor consolidation with flexible contract terms, meaning you can mix and match service levels within a single location
  • Products supported as long as parts are available
  • Faster call-to-dispatch times
  • Reduce hardware costs by 50% or more (lowering OpEx)
  • Provide comprehensive hardware and software support (see below)

HPE Supported

Manufacturer Family Platform Enhanced Software
HPE ProLiant All servers through G9
HPE HP9000 All PA-RISC including rp-series up through Superdome Yes
HPE HP3000 HP 3000 Mpe/ix-based servers Yes
HPE Integrity Itanium-based servers up to Superdome 2 Yes
HPE DEC Alpha, VAX, and MicroVAX servers Yes
HPE Tandem Non-Stop Himalaya servers Yes

 

Contact us today to discuss the best option for you.

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Standard Features

  • Onsite labor
  • Onsite parts replacement
  • Remote and onsite troubleshooting
  • Defective media retention

Optional Features

  • Call-home monitoring
  • Dedicated spares onsite
  • Dedicated labor onsite
  • Hardware upgrades with installation services
  • Asset disposition
  • Enhanced software support

Enhanced Software Support Solutions

Level 3 telephone support through strategic alliances with organizations specializing on these platforms, some of which own the source code.

Curvature can provide enhanced support solutions for the following operating systems software:

  • HP-UX
  • MPE/iX
  • OpenVMS
  • Tru64 UNIX

Eliminate the need to go back to the manufacturer for a software support agreement and review your options beforehand.

Why Curvature

Meet Curvature
  • 800+ badged field engineers (less than 5% contracted labor)
  • Global central engineering team provides development, training, and Level 3 support
  • Wholly owned spare parts inventory (non-shared logistics) located around the globe in 100+ service centers
  • Continual hands-on technical training conducted in our labs on live gear
  • Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment

Customer Resoures

ClearView℠

Identify support risks and make maintenance strategy recommendations with ClearView

singlePoint®

Track service activity and make contract management simple.

Remote Enterprise Monitoring (REM)

Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.

Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”

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“Curvature has always been there for me with what I need. I can always count on my account manager to provide me with good solutions for hardware I need, when I need it, at a price point that is hard to beat with a lifetime warranty to boot!"

—Network Operation Engineer, Healthcare Company

Seamless support of hardware and software through singlePoint

Extensive testing capabilities in a controlled environment

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Can you provide firmware updates?

No. Firmware is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed. Firmware for Cisco UCS Blade and Rack servers is not limited to those which are legally licensed. SmartNet® is required for Fabric Interconnects due to licensing. Using the risk-free ClearView assessment, Curvature will recommend the best strategy for your environment.

Are your parts manufacturer-certified?

Yes. We utilize original parts with manufacturer models and firmware. We do not alter or replace parts with non-original components.

Do you stock parts locally?

Yes. Our service centers are stocking locations where we stock high-failure components locally.

What does your four-hour onsite response include?

Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.

Do you support servers during the warranty period? And is there a price break?

Yes. If it is a product we support, then the warranty status does not matter. We have an aggressive pricing structure — 50% lower.

What will I lose by leaving the manufacturer and signing with Curvature?

Nothing.

Are you an authorized support provider?

Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.

Server Maintenance At-A-Glance

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Related Services

  • IMAC
  • Remote Hands
  • Migration
  • Disposition
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2810 Coliseum Centre Drive Suite 600 28217 Charlotte, NC
+1(704)921-1620 usasales@curvature.com