Compare NetSure Options

NetSure- The Smart Alternative to Cisco SMARTnet   and OEM maintenance

NetSure offers flexible, full coverage that is customized for your infrastructure needs. With comprehensive contract options and modular pricing structures, NetSure enables you to build an infrastructure maintenance and support solution that best fits your budget and requirements. OEM Lifecycle Milestones do not apply. Curvature will support equipment long after the OEM has ceased support.

All options of NetSure provide complete hardware maintenance and support solutions with advanced hardware replacement, 24x7 technical support by certified infrastructure technicians, and access to the NetSure Portal. Backed by our global Network Operations Centers (NOCs), Spirent® test centers, and global logistics capabilities, NetSure allows you to protect your entire infrastructure, leaving nothing to chance.

 

NetSure NBD

NetSure 4HR

NetSure Spare

Advanced
Hardware Replacement  

 Guaranteed next-business-day delivery

 Guaranteed 4-hour delivery

 A spare is onsite at your location and is available immediately

Inventory Location   

 NetSure inventory is held at one of Curvature's 3 global distribution centers (Santa Barbara, Amsterdam and Singapore)

 NetSure inventory is held at a site within 100 miles of your location

 NetSure inventory resides at your location

Technical Support Access   

 24x7

 24x7

 24x7

Curvature NetSure Portal for contract management and online trouble tickets  

Yes 

Yes 

Yes 

Field Support   

 Optional

Optional 

Optional 

Network Monitoring: 24x7x365 network monitoring, proactive provisioning, and rapid incident response   

 Optional

 Optional

Optional 

NetSure NBD
NetSure NBD provides complete hardware maintenance and support with next-business-day advanced hardware replacement, 24x7 technical support, and access to the NetSure Portal. 

NetSure 4HR
NetSure 4HR provides even faster advanced hardware replacement for your critical network equipment. NetSure 4HR delivers 4 hour advanced hardware replacement, 24x7 technical support, and access to the NetSure Portal. 

NetSure Spare
NetSure Spare ensures the fastest replacement possible by providing an onsite spare. This model offers quicker response time than the standard 2 and 4 hour options provided by other maintenance providers. The spare unit is available fully tested and ready to go at your facility with the NetSure support team standing by to provide technical support if necessary.

NetSure Field Support
With NetSure Onsite Field Support, a certified engineer will arrive at your location to install the advanced hardware replacement onsite. Coupled with Curvature's global footprint and availability to all SLAs, Field Support provides a one source solution tailored to your requirements.

  • Field Support provides a CCNA level engineer
  • An engineer will install the replacement device
  • Field support available with all NetSure SLAs
  • Global support
  • Ideal for customers who have limited technical personnel, have a network distributed over remote offices or require 24 hour support

NetSure Monitoring
NetSure Monitoring offers a single, integrated solution combining 24x7 network monitoring with 24x7 technical support & advanced hardware replacement. NetSure + Monitoring provides the continuous network monitoring, proactive provisioning, and rapid incident response to effectively manage and maintain premium performance levels.