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Network Hardware Resale Bolsters Industry-Leading Warranty Program

June 22, 2004

Standard One-Year Warranty Now Offered on All Networking Equipment, Including Advanced Overnight Replacement

SANTA BARBARA, Calif., June 22, 2004 - Network Hardware Resale (NHR), the world’s largest and most trusted source for pre-owned networking equipment from Cisco, today announced that it has increased the term on its industry-leading standard warranty program. Effective July 1, 2004, all networking equipment sold by NHR will come standard with a one-year warranty. The new warranty replaces the company’s existing 90-day warranty program. Surpassing most original equipment manufacturers (OEMs) and other secondary networking equipment vendors, NHR’s new standard warranty provides the terms and services most desired by the Fortune 500 and small-to-medium businesses alike, including ongoing technical support and advanced overnight replacement services.

Chuck Sheldon, founder and CEO of Network Hardware Resale said, “We are committed to being the most trusted and reliable source for secondary networking equipment and providing our clients extraordinary service that exceeds their expectations. Our new standard warranty reinforces that commitment and gives our clients even more reason to do business with us.”

Network Hardware Resale’s standard warranty has always led the industry. Most warranties for networking equipment – new and used – cover only the first 90 days from date of purchase. Technical support services and advanced replacement warranties – defined by the industry as “express” replacement of defective equipment – are typically sold “a-la-carte.” Under NHR’s standard warranty, ongoing technical support from CCIE and CCNA certified technicians and overnight advanced replacement come standard with every piece of equipment. Network Hardware Resale makes best efforts to replace all equipment under warranty within 24-hours. For more information on NHR’s warranty program, please go to

Network Hardware Resale is the recognized leader in secondary Cisco equipment and currently carries over $75-million (Cisco list price) in inventory. NHR recently signed an agreement to triple its warehouse space – allowing the company to upgrade its testing facilities, implement advanced logistics capabilities, and increase stock on-hand.

NHR has established itself as a premier reseller of secondary networking equipment by focusing on the business needs of its customers -- whether to extend network capacity, to build redundant networks and minimize down-time, or to configure networks for next generation services such as Voice over IP (VoIP) and high-bandwidth network applications. NHR’s sales and support teams possess the technical “know-how” to help their clients assemble the right equipment and components based on the business need. Importantly, NHR’s customers – which include the Global 1000, and both corporate and commercial networks -- can maximize their investments, realize a greater return-on-investment, and even reclaim some of their investment by selling used / excess equipment back to NHR.