NetSure 24x7 Technical Support

If you are a NetSure® customer and need technical assistance,
please open your own support case through the NetSure Portal.


Direct Access to In-House Network Experts

As a NetSure customer, you have 24x7 direct phone and online access to our in-house certified engineering support teams for assistance with configurations, troubleshooting and equipment installation.

Our NetSure technical support engineers are equivalent to tier 3 support at other organizations, which eliminates the painful escalation process to speak to an engineer that can help you address your issue. Our goal is to resolve your issue and get your infrastructure back online as quickly as possible. We know our customers have already performed the basic troubleshooting steps so we are ready to dive straight into your questions and issues, which is why all our engineers are fully authorized to approve immediate shipment of the advanced replacement without escalation.

Based in the U.S., the Netherlands and Singapore, our engineering teams encompass a rare industry balance of hands-on network experience and helpful customer service committed to the protection of your infrastructure.

NetSure service and support programs offer exceptional tech support services 24 hours a day, 7 days a week.

NetSure customers compare* their NetSure experience to OEM and Shared Support Offerings :

NetSure versus SMARTnet

Legend*Curvature Customers were asked to rate satisfaction on a scale
from 1 to 5 (1 being poor and 5 being excellent).

Source: Curvature Customer Satisfaction Survey - September, 2013