I’ve seen firsthand that organizations worldwide are progressively turning to the secondary market for their networking equipment. More and more countries are recognizing the benefits of buying high-quality, refurbished equipment, which has fortunately allowed us to open new locations globally.
Our success speaks for itself. This market is certainly expanding—so, as one of the largest and most reputable providers of pre-owned equipment, we’d like to provide you with insider tips to confidently navigate this rapidly growing market.
The noticeable growth of the secondary market has proven that more and more companies rely on the respectability of the secondary network and have dismissed myths that “used equipment is abused equipment.” However, you must still be alert when choosing a secondary vendor. I’ve compiled these tips to navigate the market and ensure your experience includes all the advantages the industry has to offer.
1. Ask your reseller about quality assurance:
Gather information about equipment testing, authentication practices, and favor the providers who have recognized quality certifications (like ISO 9001:2008 and TL 9000)
2. Resist pressure to upgrade:
Don’t fall for the “end of support” deadline. Secondary resellers should continue to offer support until your scheduled upgrade.
3. Ask about trade-in or cash value:
Your surplus or decommissioned equipment has market value. Taking advantage of an asset recovery program gives you money back in your IT budget.
4. Check the references:
Look at your reseller’s customers and business partners. Make sure they belong to reputable industry associations (like ASCDI and UNEDA)
5. Confirm your equipment:
Favor resellers who have their own warehouses and inventory over brokers who don’t.
6. Review testing procedures:
Before committing to a large purchase, buy something to test and return it if you’re not completely satisfied.
7. Inspect your warranty:
Make sure your market reseller at least matches the typical 90-day OEM warranty, but always favor resellers who offer a lifetime warranty on all equipment.
8. Beware of prices that are too low:
If it seems “too good to be true,” it probably is. As a good rule of thumb, expect used equipment prices to average 70 percent off OEM list. (Equipment that is “new-surplus” typically costs slightly more.)
9. Check their website:
Is it professional? Read current press releases and company history to find out more about their experience.
10. Check their credit rating:
Regardless of OEM partner status, ask questions about financial stability, credit rating, and longevity.
11. Hunt for maintenance packages:
It is imperative to look for maintenance that accompanies your equipment. Ask the reseller for a free trial of their TAC support—make sure you’re satisfied with the level of service.