Network Hardware Resale Unveils NetSure Hardware Maintenance Program to Offer Flexible, Cost-Effective Network Services and Technical Support
Innovative Maintenance Alternative to Costly OEM Warranty Programs Offers up to 90 Percent Savings; Ideally Suited for Network Edge and End-of-Life Equipment
Santa Barbara, Calif. ─ January 28, 2008 ─ Network Hardware Resale (NHR), the leading provider of pre-owned and new networking equipment, today unveiled NetSure™, an innovative hardware maintenance program that provides substantial savings over traditional manufacturer maintenance with unprecedented flexibility to meet varying network support requirements. The enhanced service offering is available for most currently deployed network gear throughout North America.
With NetSure, companies have access to 24x7 technical support and advanced, next-day hardware replacement at 50-to-90 percent off OEM contracts, such as Cisco’s SMARTnet service. Around-the-clock support is provided by a team of Cisco-certified technicians that provide customized coverage of network core, distribution and access layers. NetSure also provides an extra layer of protection for previous-generation gear and end-of-life network equipment, such as Cisco’s 6500 Series Switches, which boast an installed base of more than 350,000 units but are no longer eligible for new SMARTnet support contracts.
According to Mike Sheldon, president and CEO of Network Hardware Resale, the exorbitant costs of OEM maintenance often results in safeguarding core equipment only, leaving the rest of the network vulnerable to catastrophic failures. “NetSure provides the freedom to choose the level of support that makes the most technical and financial sense for the entire network, without compromising proficient, responsive service,” he says. “Moreover, NetSure helps organizations avoid forced upgrades by extending the lifecycle of viable equipment that has reached OEM end-of-support and can no longer be placed under manufacturer maintenance.”
Enhanced NetSure support includes installation assistance, configuration review and advanced troubleshooting for rapid issue resolution on a variety of platforms. Additionally, NHR provides a single point of contact for multi-manufacturer networks, including highly-trained experts on Cisco, Juniper, Foundry and Extreme technologies. NetSure support is available on a module basis, enabling companies to tailor their support for specific locations or portions of their networks.
A recent survey of 400 NHR customers revealed that nearly half of the respondents want to augment their SMARTnet with complementary technical support. More than a third of those surveyed revealed they only cover core equipment under SMARTnet while nearly 40 percent expressed interest in finding more affordable, flexible technical services for remote offices and edge routers.
NHR serves more than 10,000 customers worldwide, including Global 1000 organizations, small and mid-sized enterprises, government entities, educational institutions, healthcare organizations and telecommunications service providers. The company currently offers a full range of used, new-surplus and new network equipment for production networks, disaster recovery, testing and sparing. In addition, the company’s expanding service offering includes asset recovery solutions, technical support, maintenance and warranty optimization services.