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Network Hardware Resale Launches Hardware Maintenance Programme in Asia and Europe

April 22, 2008

Angelique Springer Davis
Network Hardware Resale

Offers up to 90 Percent Savings for Network Edge and End-of-Life Equipment Support Compared to OEM Warranty Programs

Amersterdam/Singapore ─ April 22, 2008 ─ Network Hardware Resale (NHR), the leading provider of pre-owned and new networking equipment, today launched its NetSure™ maintenance programme in Europe and Asia as well as the Middle East and Africa regions. NetSure is an innovative hardware maintenance program that provides substantial savings over traditional manufacturer maintenance with unprecedented flexibility to meet varying network support requirements. The enhanced service offering is available for most currently deployed network gear worldwide.

With NetSure, companies have access to 24x7 technical support and advanced hardware replacement at 50-to-90 percent off OEM contracts like Cisco’s SMARTnet service. Replacement is next-day for many parts of Europe and Asia (regional exceptions exist where there are local freight carrier or customs restrictions), and Singapore-based customers also have a four-hour replacement option. Around-the-clock support is provided by a team of Cisco-certified technicians that provide customised coverage of network core, distribution and access layers. NetSure also provides an extra layer of protection for previous-generation gear and end-of-life network equipment, such as Cisco’s 6500 Series Switches, which boast an installed base of more than 350,000 units but are no longer eligible for new SMARTnet support contracts.

According to Mike Sheldon, president and CEO of Network Hardware Resale, the exorbitant costs of OEM maintenance often results in safeguarding core equipment only, leaving the rest of the network vulnerable to catastrophic failures. “NetSure provides the freedom to choose the level of support that makes the most technical and financial sense for the entire network, without compromising proficient, responsive service,” he says. “Moreover, NetSure helps organisations avoid forced upgrades by extending the lifecycle of viable equipment that has reached OEM end-of-support and can no longer be placed under manufacturer maintenance.”

Glenn Fassett, general manager of Network Hardware Resale Asia-Pacific added “NetSure is the first program of its kind on the secondary marketing and it enables companies to significantly lower their annual IT spend without sacrificing quality or expert technical support. With the announcement of the NetSure program, NHR continues our relentless commitment to being the world’s leading provider of pre-owned networking hardware.”

Enhanced NetSure support includes installation assistance, configuration review and advanced troubleshooting for rapid issue resolution on a variety of platforms. Additionally, NHR provides a single point of contact for multi-manufacturer networks, including highly-trained experts on Cisco, Juniper, Foundry and Extreme technologies. NetSure support is available on a module basis, enabling companies to tailor their support for specific locations or portions of their networks.

NHR serves more than 10,000 customers worldwide, including Global 1000 organisations, small and mid-sized enterprises, government entities, educational institutions, healthcare organisations and telecommunications service providers. The company currently offers a full range of used, new-surplus and new network equipment for production networks, disaster recovery, testing and sparing. In addition, the company’s expanding service offering includes asset recovery solutions, technical support, maintenance and warranty optimisation services.