Updated April 7, 2020 | We will be updating the content of this blog daily to keep our customers informed. If you have any questions or concerns, please reach out. We continue to be open 24/7 globally.
Helping Hands When You Need them
Let’s see, I can fly my server admin across the country to swap some equipment or I can have a local Curvature engineer do it. Using Curvature was not a difficult decision…
— Curvature Remote Hands Customer
With 80% of the US ordered to stay at home, our customers’ IT organizations may be hard-pressed to provide business critical services. We are supporting our critically impacted customers with business continuity plans, short-term or long-term.
General Health and Safety Info:
We realize that in this time of uncertainty, it is important that we communicate our preparedness and help you run your operations as smoothly as possible. As governments across the world implement measures to control the spread of COVID-19, Curvature is taking a leadership role in responding to the crisis and assisting our clients in the best way possible.
The health and safety of Curvature’s clients, employees and subcontractors remain a top priority
- We are taking several measures to ensure the welfare of our employees while we continue providing service to our clients globally. Many of Curvature’s work sites have already started or soon will implement alternative or remote working arrangements to ensure the safety of our employees as well as business continuity for our customers. We will continue to update our travel restrictions and guidance as needed.
Curvature is currently operating our business as usual with normal operations and support hours
- With governments across the globe declaring national emergency and implementing strict social measures, we require all our employees to act in accordance with applicable country and local regulations. With Curvature’s global footprint and operations, it is possible these measures or any new government mandates could lead to delays in provision of service and delivery of products. All our service and distribution centers currently remain open and we are not seeing any material delays in our supply chain. We are closely monitoring our inventory levels and ability to ship direct, and to date, we are only experiencing slowdown in our Hong Kong location in receiving imports for distribution. We are closely monitoring our distribution and service centers in the Netherlands and the US.
We are committed to support you in the best way possible
- We value your business. It’s more important now than ever that we live our core values and deliver the same level of exceptional service that you have come to expect. We are here to help get you quality products when you need them, as soon as you need them. We have our support teams operating 24/7 and available at the phone numbers and customer portal in the links below.
Curvature will continue to closely monitor the situation developing across the world. We will provide you regular updates around our plans and actions to continue providing service. Please reach out to us with If you have any additional questions and concerns.