Chat en vivo

Correo

Teléfono

Solicitar una cotización

Cisco Network Maintenance

Global Hardware Maintenance Across the Full Life Cycle of your Network Equipment. 24/7 support of Routing, Switching, Security and Wireless networking devices, Remote Technical Support – Advanced Hardware Replacement – Onsite Labor

Overview

NetSure® provides the highest quality and most reliable third-party maintenance on networking equipment. Our industry-leading support is designed to meet your budget and performance requirements. Cut your maintenance contracts in half while taking control of hardware lifecycles and the financial impact of a manufacturer-driven hardware refresh cadence.

Don’t want to be locked into SMARTnet® contract? Curvature’s hybrid approach suggests only placing items under manufacturer maintenance that are heavily dependent on new software releases or subscriptions and migrating the balance to Curvature’s NetSure maintenance program. This method will result in significant cost savings and more control over hardware refresh cycles.

Curvature’s ClearView report will define in detail which assets fit well with NetSure, and conversely which assets are best suited to remain with manufacturer support. NetSure options include complete network hardware maintenance and support, including advanced hardware replacement, 24/7 technical support by certified network engineers, onsite labor and access to singlePoint® – our custom portal for all your ticketing needs.

Extending End of Life with NetSure
NetSure supports current-generation and End of Life products that the manufacturers no longer support, providing significant cost savings network maintenance and extending the life of your network. Optimize network performance while maximizing ROI.

Cisco Supported

Category Platform Remote Technical
Support
Replacement
Parts
Onsite
Service
Routing Cisco8xx X X X
Cisco16xx, 17xx, 25xx, 26xx, 36xx, 37xx
(Pre-ISR)
X X X
Cisco18xx, 28xx, 38xx (G1) X X X
Cisco19xx, 29xx, 39xx (G2) X X X
ISR4xxx (G3) X X X
Cisco72xx, 72xxVXR, 73xx X X X
Cisco76xx X X X
uBR X
GSR 12000 X X
ASR1xxx X X X
ASR9xxx X X
Switching Catalyst 29xx, 35xx, 36xx, 37xx, 38xx X X X
Catalyst 4500X X X X
Catalyst 4900, 4900M X X X
Catalyst 4500, 4500-E X X X
Catalyst 6500, 6500-E X X X
Catalyst 6800 X X X
Metro Ethernet 4xxx, 26xx, 34xx, 3xx, 49xx X X X
Nexus
Nexus 2000 N/A X X
Nexus 5000, 5500 X X X
Nexus 9200, 9300 X X X
**Select LDoS N7K Linecards X X
Wireless AIR-APxxxx WAP X X X
AIR-WLCxxxx Controller X X X
AIR-CT25xx Controller X X X
AIR-CT5xxx Controller X X X
Security
PIX X X X
ASA55xx (non-FPWR, FTD) X X X
Voice CP-xxxx phones X X
AS5xx Voice Gateways X X X
VG2xx, VG3xx Voice Gateways X X X
Other ONS 15454 (non-DWDM) X

Contact us today to discuss the best option for you.

Contact Us

Business Benefits

  • Extend the lifespan of your equipment and postpone technology refresh
  • Upgrade hardware on your schedule, not based on the manufacturer’s End of Support dates
  • Contract and vendor consolidation with flexible contract terms, meaning you can mix and match service levels within a single location
  • No arbitrary product lifecycles – Products are supported as long as parts are available and or technically relevant within your network
  • Faster call-to-dispatch times
  • Dramatically reduce support cost without sacrificing service levels (lowering OpEx)
  • Maximize budget to support driving innovation and exceeding operational targets

Service Features

  • Remote Technical Support
  • Onsite Service
  • Replacement Parts

Customer Challenges

Whether you are in procurement or a technical role, below are some common pain points we solve.

Customer Need | Pain Point
Procurement
Technical
Budget Pressure – Need to innovate and maintain existing network with shrinking budget.
One Number to call regardless of support provider
Support Contract Consolidation and Flexible Contract Terms
Defer CapEx and forced hardware upgrades based on manufacturer End of Life milestones
Current provider delivers scripted low-level Technical Support
Having to prove a hardware failure before the manufacturer ships a replacement
Paying for software updates that are free or no longer being released
Cost savings without sacrificing quality

 

Why Curvature

Meet Curvature
  • 800+ badged field engineers (less than 5% contracted labor)
  • Global central engineering team provides development, training, and Level 3 support
  • Wholly owned spare parts inventory (non-shared logistics) located around the globe in 100+ service centers
  • Continual hands-on technical training conducted in our labs on live gear
  • Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment

Customer Resoures

Curvature ClearView implementation icon

ClearView℠

Identify support risks and make maintenance strategy recommendations with ClearView

Curvature singlePoint contract management icon

singlePoint

Track service activity and make contract management simple.

Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”

Read more

“Curvature has always been there for me with what I need. I can always count on my account manager to provide me with good solutions for hardware I need, when I need it, at a price point that is hard to beat with a lifetime warranty to boot!"

—Network Operation Engineer, Healthcare Company

Cut costs
without sacrificing
service levels

Optimize your infrastructure and extend the useful life of your hardware

FAQ

Do I need SMARTnet to get software updates?

No. Cisco’s IOS updates are free for its LAN switches from 2960s up to 4500s. We have also found that 40-60% of the devices on our clients’ SMARTnet contracts were no longer receiving new software updates.

What if I want to work with one support provider only?

Curvature makes the process seamless with our one-number-to-call service (Concierge Desk). You can call us whether the device is covered by Curvature or SMARTnet. We can open cases on your behalf with Cisco.

How do you support new technology like my Catalyst 9300 platform?

Simple; we do not. We will always identify where newer platforms should remain under the manufacturer’s support.

We have to be PCI compliant. Does that mean I need SMARTnet?

PCI standards require you to patch any known vulnerabilities. Cisco makes patches available for free through its PSIRT notices.

Are End-of-Life assets the main devices you support?

No. That is only a fraction of what we support. For example, we support LAN switches from day 1. Most of the devices we support are in-life.

Is the best strategy for you to support my edge devices, and Cisco to support my core?

No, not necessarily. For example, nearly all of the 6500-E supervisor engines are no longer getting software updates making the chassis a perfect fit for Third-Party Maintenance.

According to Cisco, you don't have the right to convey the software license on the spares you provide. Is that correct?

Our belief is that software transfers with the sale of hardware under the “First Sale Doctrine” under U.S. copyright law.

Why should I consider your support if my entire network is critical, and I only trust Cisco's SMARTnet?

With NetSure, our value is in the hardware replacement of your devices. Our spare parts are quality tested and have a lower failure rate than the manufacturer. Our logistics department has a faster delivery time, with data to prove it.

Network Maintenance At-A-Glance

Download here

Related Services

  • IMAC
  • Remote Hands
  • Migration
  • Disposition
Twitter Facebook LinkedIn
2810 Coliseum Centre Drive Suite 600 28217 Charlotte, NC
+1(704)921-1620 [email protected]