- Remote Technical Support
- Onsite Service
- Replacement Parts
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Global Hardware Maintenance Across the Full Life Cycle of your Network Equipment. 24/7 support of Routing, Switching, Security and Wireless networking devices, Remote Technical Support – Advanced Hardware Replacement – Onsite Labor
NetSure® provides the highest quality and most reliable third-party maintenance on networking equipment. Our industry-leading support is designed to meet your budget and performance requirements. Cut your maintenance contracts in half while taking control of hardware lifecycles and the financial impact of a manufacturer-driven hardware refresh cadence.
Don’t want to be locked into SMARTnet® contract? Curvature’s hybrid approach suggests only placing items under manufacturer maintenance that are heavily dependent on new software releases or subscriptions and migrating the balance to Curvature’s NetSure maintenance program. This method will result in significant cost savings and more control over hardware refresh cycles.
Curvature’s ClearView report will define in detail which assets fit well with NetSure, and conversely which assets are best suited to remain with manufacturer support. NetSure options include complete network hardware maintenance and support, including advanced hardware replacement, 24/7 technical support by certified network engineers, onsite labor and access to singlePoint® – our custom portal for all your ticketing needs.
Extending End-of-Life with NetSure
NetSure supports current-generation and End-of-Life products that the manufacturers no longer support, providing significant cost savings network maintenance and extending the life of your network. Optimize network performance while maximizing ROI.
Whether you are in procurement or a technical role, below are some common pain points we solve.
Customer Need | Pain Point
|Budget Pressure – Need to innovate and maintain existing network with shrinking budget.||✔||✔|
|One Number to call regardless of support provider||✔|
|Support Contract Consolidation and Flexible Contract Terms||✔||✔|
|Defer CapEx and forced hardware upgrades based on manufacturer End-of-Life milestones||✔||✔|
|Current provider delivers scripted low-level Technical Support||✔|
|Having to prove a hardware failure before the manufacturer ships a replacement||✔|
|Paying for software updates that are free or no longer being released||✔|
|Cost savings without sacrificing quality||✔|
Identify support risks and make maintenance strategy recommendations with ClearView
Track service activity and make contract management simple.
“Curvature has always been there for me with what I need. I can always count on my account manager to provide me with good solutions for hardware I need, when I need it, at a price point that is hard to beat with a lifetime warranty to boot!"
No. Cisco’s IOS updates are free for its LAN switches from 2960s up to 4500s. We have also found that 40-60% of the devices on our clients’ SMARTnet contracts were no longer receiving new software updates.
Curvature makes the process seamless with our one-number-to-call service (Concierge Desk). You can call us whether the device is covered by Curvature or SMARTnet. We can open cases on your behalf with Cisco.
Simple; we do not. We will always identify where newer platforms should remain under the manufacturer’s support.
PCI standards require you to patch any known vulnerabilities. Cisco makes patches available for free through its PSIRT notices.
No. That is only a fraction of what we support. For example, we support LAN switches from day 1. Most of the devices we support are in-life.
No, not necessarily. For example, nearly all of the 6500-E supervisor engines are no longer getting software updates making the chassis a perfect fit for Third-Party Maintenance.
Our belief is that software transfers with the sale of hardware under the “First Sale Doctrine” under U.S. copyright law.
With NetSure, our value is in the hardware replacement of your devices. Our spare parts are quality tested and have a lower failure rate than the manufacturer. Our logistics department has a faster delivery time, with data to prove it.
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