ClearView℠
Identify support risks and make maintenance strategy recommendations with ClearView
Cisco Server Maintenance
Extend your hardware asset life-cycle with a third-party maintenance strategy.
Overview
Curvature’s support for the Cisco UCS Blade and Rackmount Servers includes full hardware break/fix support spanning the original Cisco UCS lineup through the M4 series products. This service is for hardware maintenance of Cisco UCS Blade and Rackmount Servers and does not include support for Fabric Interconnects, which are better suited under the manufacturer’s SmartNet® support.
Our data center support model and capabilities provide our customers with an enhanced service delivery experience and our singlePoint® asset/contract management tool, plus our multi-vendor concierge desk makes service management easy.
Cisco Supported
Model |
Family |
Description |
Required Information for Support |
|---|---|---|---|
| UCS 5108 | Chassis | Blade Server Chassis | Note: Mini is not supported due to FI 63xx |
| UCS B200 M2 | Blade Server | B200 M2 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B200 M3 | Blade Server | B200 M3 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B200 M4 | Blade Server | B200 M4 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B22 M3 | Blade Server | B22 M3 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B230 M1 | Blade Server | B230 M1 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B230M2 | Blade Server | B230 M2 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B250 M2 | Blade Server | B250 M2 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B260 M4 | Blade Server | B250 M4 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B420 M3 | Blade Server | B420 M3 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B420 M4 | Blade Server | B240 M4 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B440 M1 | Blade Server | B440 M1 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B440 M2 | Blade Server | B440 M2 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS B460 M4 | Blade Server | B460 M4 Blade Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C200 M2 | Rack Server | C200 M2 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C210 M2 | Rack Server | C210 M2 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C22 M3 | Rack Server | C22 M3 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C220 M3 | Rack Server | C220 M3 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C220 M4 | Rack Server | C220 M4 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C24 M3 | Rack Server | C24 M3 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C240 M3 | Rack Server | C240 M3 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C240 M4 | Rack Server | C240 M4 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C250 M2 | Rack Server | C250 M2 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C260 M2 | Rack Server | C260 M2 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C460 M2 | Rack Server | C460 M2 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS C460 M4 | Rack Server | C460 M4 Rack Server | CPUs, Mem config, Disks & PCIe cards |
| UCS 21xx | Fabric Extender | UCS 21xx Series | # of ports and Model # |
| UCS 22xx | Fabric Extender | UCS 22xx Series | # of ports and Model # |
Contact us today to discuss the best option for you.
Business Benefits
- Curvature “badged” employees delivery support for 95% of our supported install base. Our field engineers are familiar with data center requirements and trained for multi-vendor environments.
- Ease of contract management and co-term agreements simplify asset and contracts to fit your fiscal requirements
- The North America-based (Charlotte, NC) 24/7 call center expedites field service dispatch and minimize downtime. There are no lengthy scripts to go through to initiate your incident.
- Contract and vendor consolidation with flexible contract terms. Mix and match service levels within a single location
- We have a Curvature-owned, Curvature-operated call-home solution that spans multiple vendor platforms
Standard Features
- Onsite labor
- Onsite parts replacement
- Remote and onsite troubleshooting
- Defective media retention
Optional Features
- Call-home monitoring
- Dedicated spares onsite
- Dedicated labor onsite
- Hardware upgrades with installation services
- Asset disposition
Why Curvature
Meet Curvature- 250+ badged field engineers (less than 10% contracted labor)
- Global central engineering team provides development, training, and Level 3 support
- Wholly-owned spare parts inventory (non-shared logistics) located around the globe in 100+ Service Locations
- Continual hands-on technical training conducted in our labs on live gear
- Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment
Customer Resoures
singlePoint
Track service activity and make contract management simple.
Remote Hardware Monitoring
Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.
Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”
Can you provide firmware updates?
No. Firmware is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed. Firmware for Cisco UCS Blade and Rack servers is not limited to those which are legally licensed. SmartNet is required for Fabric Interconnects due to licensing. Using the risk-free ClearView assessment, Curvature will recommend the best strategy for your environment.
Are your parts manufacturer-certified?
Yes. We utilize original parts with manufacturer models and firmware. We do not alter or replace parts with non-original components.
Do you stock parts locally?
Yes. Our service centers are stocking locations where we stock high-failure components locally.
What does your four-hour onsite response include?
Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.
Do you support servers during the warranty period? And is there a price break?
Yes. If it is a product we support, then the warranty status does not matter. We have an aggressive pricing structure — 50% lower.
What will I lose by leaving the manufacturer and signing with Curvature?
Nothing.
Cisco UCS Server Maintenance At-A-Glance
Related Services
- Discovery
- Assessment
- Design
- Implementation
- IMAC
- Remote Hands
- Migration
- Disposition
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2810 Coliseum Centre Drive Suite 600
28217
Charlotte, NC
+1(704)921-1620
[email protected]