Server Maintenance

Know Your Options. Choose a Third-Party Server Maintenance Strategy

Curvature third-party maintenance and support on servers within the data center, extends the life of your servers long after the manufacturer’s warranty has expired. Our maintenance allows you to keep your hard-working assets working across multiple manufacturers, under one contract.

Our IBM, HPE, Dell EMC, Oracle, Lenovo and Cisco server maintenance solutions span from complex, legacy servers down to industry standard (x86) with options such as call-home monitoring and software support. Our delivery is over 95% direct globally.

Curvature removes pain points and helps identify areas where both quality and efficiency can be improved.

NetSure - Curvature's Third-Party IT Maintenance Alternative for Networking Services and Support

Business Benefits

Extend the lifespan of your equipment and postpone technology refresh
Consolidate contracts and vendors with flexible contract terms
Mix and match service levels within a single location
Replace parts on your existing products beyond manufacturer’s End of Service Life (EoSL)
Enjoy faster call-to-dispatch times
Reduce hardware costs by 50% or more (lowering OpEx)

Manufacturers Supported

Manufacturer	Family	Platform
Cisco	UCS	Cisco UCS Unified Computing Systems – blades and rackmount servers
Dell EMC	PowerEdge	R930 and below
Fujitsu	PRIMEPOWER	All
HPE	ProLiant	All servers through G9
HPE	HP-UX	HP 9000 and rp – Series through Superdome
HPE	HP3000	HP 3000 MPE/ix-based servers
HPE	Integrity	Itanium-based servers up to Superdome 2
HPE	DEC	Alpha, VAX, and MicroVAX servers
IBM	zSeries	Mainframe servers Z13 and below
IBM	pSeries	POWER8 and below to RS6000
IBM	iSeries	POWER8 and below to AS400
IBM	xSeries	All
Lenovo	xServer	3250 to 3950 X6
Oracle	SPARC	SPARC T7 and below
Oracle	Sun Fire	280R through 25K, all V-Series
Oracle	Sun Fire x	Most x Series servers (AMD-based)
Oracle	Netra	Most servers
Oracle	mSeries	M9000 and below
Quanta	Rack Servers	All Rackmount servers including Multi-Node
Supermicro	Rack Servers	Select Rackmount servers including Multi-Node

Contact us to discuss the best option for you.

Contact

Standard Features

Defective parts replacement (PSU, HDD, RAM, HBA/NIC, CPU, M/B)
Remote technical support

Optional Features

Onsite service
Call-home monitoring

All of your Server Maintenance Needs in One Contract

Industry Standard Servers (x86)

Curvature supports Intel (or AMD) x86-based supported products such as Rackmount, Tower and Blade form factors, as well as trending multi-node Microservers. We also offer maintenance support for vendors that make products based on the Open Compute Project (OCP) and Open19 projects, such as Quanta, Supermicro, Huawei, Penguin and WiWynn.

Complex Servers (Enterprise)

Curvature supports the majority of proprietary, legacy servers found within complex data centers. Optional support services such as Remote Enterprise Monitoring (REM) and enhanced software support solutions are also available.

Enhanced Software Support Solutions

Curvature provides Level 3 telephone support through strategic alliances with organizations specializing in server platforms, some of whom own the source code.

Curvature can provide enhanced support solutions for the following operating systems software:

IBM: AIX, OS/400
HPE: HP-UX, MPE/iX, OpenVMS, Tru64 UNIX
Oracle: Solaris 8, 9 and 10

Eliminate the need for manufacturer software support agreements by knowing the options available to you.

Why Curvature

Meet Curvature

800+ badged Field Engineers (less than 5% contracted labor)
Wholly-owned spare parts inventory (non-shared logistics) located around the globe in 100+ Service Centers
Continual hands-on technical training conducted in our labs on live gear
Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment

Customer Resources

ClearView℠

Identify support risks and make maintenance strategy recommendations with ClearView.

More Info

singlePoint^®

Track service activity and make contract management simple.

More Info

Remote Enterprise Monitoring (REM)

Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.

More Info

Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”

-Network Operation Engineer, Healthcare Company

Upgrade IT infrastructure
on your timeline

Vendor contract consolidation

FAQs

Are you an authorized support provider?

Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.

Can you provide firmware updates?

No. Firmware, is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed.

Are your parts manufacturer certified?

Yes. We utilize original parts, with manufacturer model and firmware. We do not alter or replace parts with non-original components.

Do you stock parts locally?

Yes, our Service Centers are stocking locations where we stock high-failure components locally.

What does your four-hour onsite response include?

Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.

Do you support servers during the warranty period? And is there a price break?

Yes, if it is a product we support, then the warranty status does not matter. We have aggressive pricing structure, 50% lower.

What will I lose by leaving the manufacturer and signing with Curvature?

With some exception, you may no longer have access to firmware updates. But by partnering with us, you will lose the high cost and headaches associated with following the manufacturer’s timelines.