ClearView℠
Identify support risks and make maintenance strategy recommendations with ClearView
Storage Maintenance
Data Storage Experts to Meet All of Your Maintenance Needs
Manufacturers
Curvature is globally recognized as an industry leader and top performer for independent third-party maintenance and support for storage within the data center. Providing comprehensive break/fix support and spanning hardware platforms from the leading manufacturers, enterprises utilizing our services see consistent results. Retain agility to meet your businesses’ ever-changing needs.
Get proprietary call-home monitoring and optional software support for brands like Dell EMC, NetApp, Hitachi, IBM and HPE. Our storage maintenance solutions cover your brand needs. With a focus on enabling IT freedom, we are working toward removing your most significant pain points. Take advantage of improvements in availability, flexibility and efficiency with a Curvature partnership.
| Customer Need | Pain Point | Procurement | Technical |
|---|---|---|
| Vendor consolidation | One number to call | ✔ | ✔ |
| Post-warranty support costs increasing | ✔ | |
| End of Support Life (EoSL) by manufacturer | ✔ | ✔ |
| Slow, scripted response | ✔ | |
| Lack of local spare parts | ✔ | |
| Loss of skills (retiring) | ✔ | |
| Vendor agnostic provider | ✔ |
Business Benefits
- Quicker Response Times – Our initial call response is within 30 minutes of incident.
- Rapid Routing – We respond and engage the appropriate support team to get your incidents resolved faster.
- Onsite Delivery -A field engineer is onsite within two hours of the initial call. Our average time to resolution is under four hours. Proprietary call-home tool included to provide proactive alerts and error analysis.
- Critical Situation Incident Management – Our service delivery managers and executive management are involved to provide your enterprise with expedient resolution.
- Flexible Support Models – Client environments have a lot of variation, that’s why we provide flexible and fully customizable service levels to meet your enterprises’ specific requirements.
Manufacturers Supported
| Manufacturer | Family |
|---|---|
| Dell EMC | VMAX, DMX, VNX, CLARiiON, Celerra, Data Domain, Isilon, PowerVault MD, PowerVault TL and EqualLogic |
| NetApp | FAS Filers and V-Series Filers |
| Hitatchi | VSP, USP-VM, USP-V, HUS-VM, HUS-110, HUS-130, HUS-150 and AMS |
| IBM | DS8xxx, XIV, Storwize (V7000, V5000, V3700), DS6xxx, DS5xxx, DS4xxx, DS3xxx, Shark, TS3500, TS3400, TS3310, TS3200, TS3100, 3494 Library, LTO Drives, 3592 Drives, 3590 Drives and 3588 Drives |
| HPE | 3PAR, EVA arrays, MSL Libraries, LeftHand, MSA arrays and MDS arrays |
| Oracle, SUN, STK | StorEdge, STK 9310/9311/9330, SL500E, L700E, SL8500, 4480s and 9490s |
| Brocade Switches | IBM, Dell EMC, HPE Relabeled Versions |
| VCE | Vblock 0/1/1U, 3xx/720 |
Standard Features:
- Onsite Labor
- Onsite Parts Replacement
- Remote and Onsite Troubleshooting
- Call-Home Monitoring
Optional Features:
- Dedicated Spare Parts Onsite
- Dedicated Labor Onsite
- Defective Media Retention
- Software Support
- Hardware Upgrades with Installation Services
- Asset Disposition
Why Curvature
Meet Curvature- 800+ badged Field Engineers (less than 5% contracted labor)
- Wholly-owned spare parts inventory (non-shared logistics) located around the globe in 100+ Service Centers
- Continual hands-on technical training conducted in our labs on live gear
- Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment
singlePoint®
Track service activity and make contract management simple.
Remote Enterprise Monitoring (REM)
Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.
Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”
FAQs
Are you an authorized support provider?
Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.
Can you provide firmware updates?
No. Firmware, is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed.
Are your parts manufacturer certified?
Yes. We utilize original parts, with manufacturer model and firmware. We do not alter or replace parts with non-original components.
Do you stock parts locally?
Yes, our Service Centers are stocking locations where we stock high-failure components locally.
What does your four-hour onsite response include?
Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.
Do you support servers during the warranty period? And is there a price break?
Yes, if it is a product we support, then the warranty status does not matter. We have aggressive pricing structure, 50% lower.
Storage Maintenance At-A-Glance
Related Services
Curvature is transforming how companies manage, maintain and upgrade equipment and support for multi-vendor, multinational networks and data centers.
- Discovery
- Assessment
- Design
- Implementation
- IMAC
- Remote Hands
- Migration
- Disposition
