Storage Maintenance

Data Storage Experts to Meet All of Your Maintenance Needs

Manufacturers

Curvature is globally recognized as an industry leader and top performer for independent third-party maintenance and support for storage within the data center. Providing comprehensive break/fix support and spanning hardware platforms from the leading manufacturers, enterprises utilizing our services see consistent results. Retain agility to meet your businesses’ ever-changing needs.

Get proprietary call-home monitoring and optional software support for brands like Dell EMC, NetApp, Hitachi, IBM and HPE. Our storage maintenance solutions cover your brand needs. With a focus on enabling IT freedom, we are working toward removing your most significant pain points. Take advantage of improvements in availability, flexibility and efficiency with a Curvature partnership.

Customer Need \| Pain Point	Procurement	Technical
Vendor consolidation \| One number to call	✔	✔
Post-warranty support costs increasing	✔
End of Support Life (EoSL) by manufacturer	✔	✔
Slow, scripted response		✔
Lack of local spare parts		✔
Loss of skills (retiring)		✔
Vendor agnostic provider		✔

Business Benefits

Quicker Response Times – Our initial call response is within 30 minutes of incident.
Rapid Routing – We respond and engage the appropriate support team to get your incidents resolved faster.
Onsite Delivery -A field engineer is onsite within two hours of the initial call. Our average time to resolution is under four hours. Proprietary call-home tool included to provide proactive alerts and error analysis.

Critical Situation Incident Management – Our service delivery managers and executive management are involved to provide your enterprise with expedient resolution.
Flexible Support Models – Client environments have a lot of variation, that’s why we provide flexible and fully customizable service levels to meet your enterprises’ specific requirements.

Manufacturers Supported

Manufacturer	Family
Dell EMC	VMAX, DMX, VNX, CLARiiON, Celerra, Data Domain, Isilon, PowerVault MD, PowerVault TL and EqualLogic
NetApp	FAS Filers and V-Series Filers
Hitatchi	VSP, USP-VM, USP-V, HUS-VM, HUS-110, HUS-130, HUS-150 and AMS
IBM	DS8xxx, XIV, Storwize (V7000, V5000, V3700), DS6xxx, DS5xxx, DS4xxx, DS3xxx, Shark, TS3500, TS3400, TS3310, TS3200, TS3100, 3494 Library, LTO Drives, 3592 Drives, 3590 Drives and 3588 Drives
HPE	3PAR, EVA arrays, MSL Libraries, LeftHand, MSA arrays and MDS arrays
Oracle, SUN, STK	StorEdge, STK 9310/9311/9330, SL500E, L700E, SL8500, 4480s and 9490s
Brocade Switches	IBM, Dell EMC, HPE Relabeled Versions
VCE	Vblock 0/1/1U, 3xx/720

Standard Features:

Onsite Labor
Onsite Parts Replacement
Remote and Onsite Troubleshooting
Call-Home Monitoring

Optional Features:

Dedicated Spare Parts Onsite
Dedicated Labor Onsite
Defective Media Retention
Software Support
Hardware Upgrades with Installation Services
Asset Disposition

Why Curvature

Meet Curvature

800+ badged Field Engineers (less than 5% contracted labor)
Wholly-owned spare parts inventory (non-shared logistics) located around the globe in 100+ Service Centers
Continual hands-on technical training conducted in our labs on live gear
Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment

ClearView℠

Identify support risks and make maintenance strategy recommendations with ClearView

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singlePoint^®

Track service activity and make contract management simple.

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Remote Enterprise Monitoring (REM)

Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.

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Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”

“Curvature has always been there for me with what I need. I can always count on my account manager to provide me with good solutions for hardware I need, when I need it, at a price point that is hard to beat with a lifetime warranty to boot!"

—Network Operation Engineer, Healthcare Company

Avoided a capital expenditure of over $11.15M

Reduced
operational cost by $1.1M in year one

Are you an authorized support provider?

Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.

Can you provide firmware updates?

No. Firmware, is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed.

Are your parts manufacturer certified?

Yes. We utilize original parts, with manufacturer model and firmware. We do not alter or replace parts with non-original components.

Do you stock parts locally?

Yes, our Service Centers are stocking locations where we stock high-failure components locally.

What does your four-hour onsite response include?

Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.

Do you support servers during the warranty period? And is there a price break?

Yes, if it is a product we support, then the warranty status does not matter. We have aggressive pricing structure, 50% lower.