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Sun Oracle Server Maintenance

Extend your hardware asset life cycle with a third-party maintenance strategy.

Overview

Curvature is recognized as the global top performer for independent third-party maintenance and support for servers within the data center.

We are able to provide Sun-Oracle hardware support as well as critical Solaris operating system support. Our certified Solaris engineers leverage a deep knowledge base with several years of practical experience in Solaris environments. Combined with Solaris 10 certification, this expertise allows Curvature engineers to provide quick problem resolution for our clients, offering greater flexibility and cost savings than they may have experienced with support from the manufacturer.

Our mission is to enable IT freedom to our customers by removing pain points and identifying areas to improve both quality and efficiency throughout our relationship.

Sun Oracle Supported

Manufacturer
Family
Platform
Sun Oracle SPARC SPARC 1 to T5-2, M-Series
Sun Oracle Sun Fire 280R through 25K, all V-Series
Sun Oracle Sun Fire x Most x Series servers (AMD-based)
Oracle Netra Most servers

 

Contact us today to discuss the best option for you.

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Business Benefits

man works on fixing server
  • Extend the lifespan of your equipment and postpone technology refresh
  • Contract and vendor consolidation with flexible contract terms. Mix and match service levels within a single location
  • Products supported as long as parts are available
  • Faster call-to-dispatch times
  • Reduce hardware costs by 50% or more (lowering OpEx)

Standard Features

  • Onsite labor
  • Onsite parts replacement
  • Remedial software support

Optional Features

  • Dedicated spares onsite
  • Dedicated labor onsite
  • Defective media retention
  • Solaris operating system support (Up to version 10)
  • Hardware upgrades with installation services

Enhanced Software Support Solutions

Level 3 telephone support utilizing Curvature’s certified Solaris 10 engineers.

Curvature can provide enhanced support solutions for the following operating systems software:

  • Sun-Oracle: Solaris 8, 9, and 10

Eliminate the need to go back to the manufacturer for a software support agreement and review your options beforehand.

Why Curvature

Meet Curvature
  • 800+ badged field engineers (less than 5% contracted labor)
  • Global central engineering team provides development, training, and Level 3 support
  • Wholly owned spare parts inventory (non-shared logistics) located around the globe in 100+ Service Centers
  • Continual hands-on technical training conducted in our labs on live gear
  • Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment

Customer Resources

Curvature ClearView implementation icon

ClearView℠

Identify support risks and make maintenance strategy recommendations with ClearView

Curvature singlePoint contract management icon

singlePoint®

Track service activity and make contract management simple.

Curvature Remote Enterprise Monitoring icon

Remote Hardware Monitoring

Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.

Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”

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“Curvature has always been there for me with what I need. I can always count on my account manager to provide me with good solutions for hardware I need, when I need it, at a price point that is hard to beat with a lifetime warranty to boot!"

—Network Operation Engineer, Healthcare Company

Maintenance reduced from $600/store to $250/store

Curvature
reduced acquisition cost of hardware from $7000/store to $2500/store

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Can you provide firmware updates?

No. Firmware is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed. Firmware for Cisco UCS Blade and Rack servers is not limited to those which are legally licensed. SmartNet® is required for Fabric Interconnects due to licensing. Using the risk-free ClearView assessment, Curvature will recommend the best strategy for your environment.

Are your parts manufacturer-certified?

Yes. We utilize original parts with manufacturer models and firmware. We do not alter or replace parts with non-original components.

Do you stock parts locally?

Yes. Our service centers are stocking locations where we stock high-failure components locally.

What does your four-hour onsite response include?

Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.

Do you support servers during the warranty period? And is there a price break?

Yes. If it is a product we support, then the warranty status does not matter. We have an aggressive pricing structure — 50% lower.

What will I lose by leaving the manufacturer and signing with Curvature?

Nothing.

Are you an authorized support provider?

Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.

Server Maintenance At-A-Glance

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2810 Coliseum Centre Drive Suite 600 28217 Charlotte, NC
+1(704)921-1620 [email protected]