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Storage Maintenance

Storage Maintenance

Your Post-Warranty Storage Challenges are Ready to be Solved

All of Your Storage Maintenance Needs in One Contract

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Overview

Curvature is recognized as the global top performer for independent support for storage within the data center. Our storage maintenance provides comprehensive break/fix support, spanning most hardware platforms from leading manufacturers. We provide consistent results while retaining agility to meet the ever-changing needs of our customers.

Our storage maintenance solutions cover brand name like Dell EMC, NetApp, Hitachi, IBM, HPE, and includes call-home monitoring and optional software support.

Our mission is to enable IT Freedom to our customers by removing pain points and identifying areas to improve our availability and efficiently throughout our partnership.

Customer Need | Pain Point Procurement Technical
Vendor consolidation | One number to call 
Post-warranty support costs increasing   
End of Support Life (EoSL) by manufacturer 
Slow, scripted response   
Lack of local spare parts  
Loss of skills (retiring)   
Vendor agnostic provider  
List

Business Benefits

Response time Response time – Our initial call response is within 30 minutes of incident initiation.
Rapid Routing Rapid routing – We respond rapidly and engage the appropriate support team to resolve the incident. No endless stream of scripted responses resulting in prolonged outage.
Onsite delivery Onsite delivery – A field engineer is typically onsite within two hours of the initial call, and our Average Time to Resolve is less than four hours. Proprietary call-home tool for proactive alert and error analysis is included.
Quality Quality standards – We directly support 95% of all assets currently under contract with field engineers experienced in mission-critical data center environments.
Critical Management Critical Situation Incident Management – Some manufacturers will only provide access to field engineers and support engineers during a critical situation. With our process, service delivery managers and executive management are involved for expedient resolution. Our team will stay engaged in an incident even if the issue is beyond scope.
SLA
Flexible support models – Every clients environment is different, that is why we offer flexibility with customized service levels that meet customer requirements.

Standard Features

  • Onsite labor
  • Onsite parts replacement
  • Remote and onsite troubleshooting
  • Call-home monitoring

Optional Features

  • Dedicated spares onsite
  • Dedicated labor onsite
  • Defective media retention
  • Software support 
  • Hardware upgrades with installation services 
  • Asset disposition


Supported Storage Platforms

Dell EMC: VMAX, DMX, VNX, CLARiiON, Celerra, Data Domain, Isilon, PowerVault MD, PowerVault TL, EqualLogic
NetApp: FAS Filers and V-Series Filers
Hitachi: VSP, USP-VM, USP-V, HUS-VM, HUS-110, HUS-130, HUS-150, and AMS
IBM: DS8xxx, XIV, Storwize (V7000, V5000, V3700), DS6xxx, DS5xxx, DS4xxx, DS3xxx, Shark, TS3500, TS3400, TS3310, TS3200, TS3100, 3494 Library, LTO Drives, 3592 Drives, 3590 Drives, and 3588 Drives
HPE: 3PAR, EVA arrays, MSL Libraries, LeftHand, MSA arrays, MDS arrays
Oracle/SUN/STK: StorEdge, STK 9310/9311/9330, SL500E, L700E, SL8500, 4480s, 9490s
Brocade switches: IBM, EMC, HP relabeled versions as well
VCE: Vblock 0/1/1U, 3xx/720


Server Maintenance  |  Storage Maintenance  |  Network Maintenance

See printable PDF version of our Storage Maintenance offerings here. 

Let's get started

Questions? Email us or call for a quote:

North America: +1 800 230 6638
Europe, Middle East and Africa: +31 (0)20 449 9292
Asia Pacific: +65 6411 7388