Curvature is recognized as the global top performer for independent third party maintenance and support for storage within the data center. Our storage maintenance provides comprehensive break/fix support, spanning most hardware platforms from leading manufacturers. We provide consistent results while retaining agility to meet the ever-changing needs of our customers.
Our storage maintenance solutions cover brand name like Dell EMC, NetApp, Hitachi, IBM, HPE, and includes call-home monitoring and optional software support.
Our mission is to enable IT Freedom to our customers by removing pain points and identifying areas to improve our availability and efficiently throughout our partnership.
|Response time – Our initial call response is within 30 minutes of incident initiation.|
|Rapid routing – We respond rapidly and engage the appropriate support team to resolve the incident. No endless stream of scripted responses resulting in prolonged outage.|
|Onsite delivery – A field engineer is typically onsite within two hours of the initial call, and our Average Time to Resolve is less than four hours. Proprietary call-home tool for proactive alert and error analysis is included.|
|Quality standards – We directly support 95% of all assets currently under contract with field engineers experienced in mission-critical data center environments.|
|Critical Situation Incident Management – Some manufacturers will only provide access to field engineers and support engineers during a critical situation. With our process, service delivery managers and executive management are involved for expedient resolution. Our team will stay engaged in an incident even if the issue is beyond scope.|
|Flexible support models – Every clients environment is different, that is why we offer flexibility with customized service levels that meet customer requirements.|
Supported Storage Platforms
Dell EMC: VMAX, DMX, VNX, CLARiiON, Celerra, Data Domain, Isilon, PowerVault MD, PowerVault TL, EqualLogic
NetApp: FAS Filers and V-Series Filers
Hitachi: VSP, USP-VM, USP-V, HUS-VM, HUS-110, HUS-130, HUS-150, and AMS
IBM: DS8xxx, XIV, Storwize (V7000, V5000, V3700), DS6xxx, DS5xxx, DS4xxx, DS3xxx, Shark, TS3500, TS3400, TS3310, TS3200, TS3100, 3494 Library, LTO Drives, 3592 Drives, 3590 Drives, and 3588 Drives
HPE: 3PAR, EVA arrays, MSL Libraries, LeftHand, MSA arrays, MDS arrays
Oracle/SUN/STK: StorEdge, STK 9310/9311/9330, SL500E, L700E, SL8500, 4480s, 9490s
Brocade switches: IBM, EMC, HP relabeled versions as well
VCE: Vblock 0/1/1U, 3xx/720
See printable PDF version of our Storage Maintenance offerings here.