COVID-19 Frequently Asked Questions
As we continue to closely monitor the COVID-19 situation developing across the world, we are committed to supporting your business throughout the course of this pandemic. Please reach out to us with additional questions or concerns.
1. What is Curvature’s Business Continuity Plan?
We have a pandemic plan to determine the best ways to service our clients and ensure the well-being of our constituents. We have launched a centralized task team and reviewed various scenarios for possible impact to our business continuity.
Additionally, we have taken several measures to ensure the welfare of our employees while we continue providing service to our clients globally. Most of Curvature’s work sites have implemented remote working arrangements to ensure the safety of our employees as well as business continuity for our customers.
2. What service delivery measures has Curvature taken to ensure continuity of service? Has Curvature completed service impact assessments for highly infected areas?
We have our support teams operating 24/7 and, to date, we are not seeing any impact to service levels. Curvature is currently operating with normal support hours. Our field teams continue to serve our customers, however any office restrictions imposed by our customers could impact their ability to report to a client location and complete tasks in a timely manner. With governments across the globe declaring national emergency and implementing strict social measures, we require all our employees to act in accordance with applicable country and local regulations. With Curvature’s global footprint and operations, it is possible these measures or any new government mandates could lead to delays in provision of service and delivery of products.
3. Are you experiencing delays in your supply chain? Is it impacting lead times in receiving spare parts and hardware?
We are not seeing any material delays in our supply chain. We are closely monitoring our inventory levels and ability to ship direct, and to date, we are only experiencing slowdown in our Hong Kong location in receiving imports for distribution. We are closely monitoring our distribution and service centers in the Netherlands and the US.
All our service and distribution centers currently remain open and we plan to continue operations unless there is a government mandated shut down. We currently do not anticipate any changes to our shipping cadence. Our warehouse staff is working diligently to fulfill all incoming orders. As the situation is quickly evolving, we will update our position on a regular basis.
We are currently well-stocked and ready to ship. We are doing everything possible to help your business run as smoothly as possible. We have verified that our key supply chain providers, contractors and vendors have plans to provide continuous support.
4. What travel restrictions have been implemented?
We have implemented travel restrictions for all international travel. Domestic travel is restricted and approved only for business continuity purposes. We will continue to revise the guidance as needed.
5. What is Curvature doing to assure customers during this time of crisis?
We realize that in this time of uncertainty, it is important that we communicate our preparedness and help you run your operations as smoothly as possible. As governments across the world implement measures to control the spread of COVID-19, Curvature is taking a leadership role in responding to the crisis and assisting our clients in the best way possible.
6. Can you provide verification on specific employees/contractors that they have not been exposed to the virus?
Because of privacy concerns, Curvature is generally unable to provide verification on specific employees/contractors. However, for employees/contractors who will be coming into a Customer’s Building, Curvature will provide verification that such employee/contractor has not tested positive for the Coronavirus, has no current symptoms for the Coronavirus and has had no known exposure to Covid-19.
7. What is Curvature’s ability to serve customers with immediate hardware supply and support needs caused by the crisis?
We are committed to support you in the best way possible. If you are facing immediate business continuity disruptions due to availability of hardware or spares, we are here to help you tide over the crisis. It’s more important now than ever that we live our core values and deliver the same level of exceptional service that you have come to expect.
8. In the event of a government-mandated quarantine or shut down, will you be able to maintain service to your customers, more specifically to customers in industries where business continuity is critical?
Curvature is presently able to timely and efficiently provide services, parts and products to its customers on a global basis. Curvature expects that it will be able to continue to provide these services, parts and products to its customers without interruption despite the concerns relating to COVID-19. Curvature is aware of the recently-issued government “stay-at-home” and “shelter-in-place” Orders. These Orders provide express exceptions for businesses, like Curvature” that provide “essential” support for the World’s “Essential Infrastructure”, including the Communications, Telecommunications and Internet/Network Sectors. Based upon the express exceptions included in the Government Orders and the essential nature of Curvature’s services, parts and products, Curvature remains committed to provide uninterrupted services, parts and products to it valued customers.