Service Features
- Remote Technical Support
- Onsite Service
- Replacement Parts
Juniper Network Maintenance
Global Hardware Maintenance Across the Full Life Cycle of your Network Equipment. 24/7 support of Routing, Switching and Security networking devices, Remote Technical Support – Advanced Hardware Replacement – Onsite Labor
Overview
NetSure® provides the highest quality and most reliable third-party maintenance on networking equipment. Our industry-leading support is designed to meet your budget and performance requirements. Cut your maintenance contracts in half while taking control of hardware lifecycles and the financial impact of a manufacturer-driven hardware refresh cadence.
Don’t want to be locked into Juniper Care® contract? Curvature’s hybrid approach suggests only placing items under manufacturer maintenance that are heavily dependent on new software releases or subscriptions and migrating the balance to Curvature’s NetSure maintenance program. This method will result in significant cost savings and more control over hardware refresh cycles.
Curvature’s ClearView report will define in detail which assets fit well with NetSure, and conversely which assets are best suited to remain with manufacturer support. NetSure options include complete network hardware maintenance and support, including advanced hardware replacement, 24/7 technical support by certified network engineers, onsite labor and access to singlePoint® – our custom portal for all your ticketing needs.
Extending End-of-Life with NetSure
NetSure supports current-generation and End-of-Life products that the manufacturers no longer support, providing significant cost savings network maintenance and extending the life of your network. Optimize network performance while maximizing ROI.
Business Benefits
- Extend the lifespan of your equipment and postpone technology refresh
- Upgrade hardware on your schedule, not based on the manufacturer’s End-of-Support dates
- Contract and vendor consolidation with flexible contract terms, meaning you can mix and match service levels within a single location
- No arbitrary product lifecycles – Products are supported as long as parts are available and or technically relevant within your network
- Faster call-to-dispatch times
- Dramatically reduce support cost without sacrificing service levels (lowering OpEx)
- Maximize budget to support driving innovation and exceeding operational targets
Customer Challenges
Whether you are in procurement or a technical role, below are some common pain points we solve.
Customer Need | Pain Point |
Procurement |
Technical |
|---|---|---|
| Budget Pressure – Need to innovate and maintain existing network with shrinking budget. | ✔ | ✔ |
| One Number to call regardless of support provider | ✔ | |
| Support Contract Consolidation and Flexible Contract Terms | ✔ | ✔ |
| Defer CapEx and forced hardware upgrades based on manufacturer End-of-Life milestones | ✔ | ✔ |
| Current provider delivers scripted low-level Technical Support | ✔ | |
| Having to prove a hardware failure before the manufacturer ships a replacement | ✔ | |
| Paying for software updates that are free or no longer being released | ✔ | |
| Cost savings without sacrificing quality | ✔ |
Why Curvature
Meet Curvature- 800+ badged field engineers (less than 5% contracted labor)
- Global central engineering team provides development, training and Level 3 support
- Wholly owned spare parts inventory (non-shared logistics) located around the globe in 100+ service centers
- Continual hands-on technical training conducted in our labs on live gear
- Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment
Customer Resources
ClearView℠
Identify support risks and make maintenance strategy recommendations with ClearView
singlePoint
Track service activity and make contract management simple.
Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”
Network Maintenance At-A-Glance
Related Services
- Discovery
- Assessment
- Design
- Implementation
- IMAC
- Remote Hands
- Migration
- Disposition