ClearView™
Identify support risks and make maintenance strategy recommendations with ClearView™.
存储维保
一份合同，满足您所有的存储维保需求
安图特是全球公认的独立第三方维保和数据中心存储支持的行业领导者，也是全球顶尖的技术支持者。我们提供全面的中断/修复支持，跨越几大厂商的硬件平台，我们服务过的企业，对服务的结果都非常满意。 我们时刻保持敏捷，以满足企业不断变化的需求。
我们为Dell EMC，NetApp，Hitachi，IBM和HPE等品牌提供专有的回拨监控和可选软件支持，存储维保解决方案能满足您的品牌需求。我们致力于实现IT自由，努力消除您的痛点。 赶快成为安图特的合作伙伴，充分利用安图特灵活，高效等优势。
Manufacturers Supported
Manufacturer |
Family |
|---|---|
| Dell EMC | VMAX, DMX, VNX, CLARiiON, Celerra, RecoverPoint, Data Domain, Isilon, PowerVault MD, PowerVault TL, EqualLogic and XtremIO |
| NetApp | FAS Filers and V-Series Filers |
| Hitatchi | VSP, USP-VM, USP-V, HUS-VM, HUS-110, HUS-130, HUS-150 and AMS |
| IBM | DS8xxx, XIV, Storwize (V7000, V5000, V3700), DS6xxx, DS5xxx, DS4xxx, DS3xxx, Shark, TS3500, TS3400, TS3310, TS3200, TS3100, 3494 Library, LTO Drives, 3592 Drives, 3590 Drives and 3588 Drives |
| HPE | 3PAR, EVA arrays, MSL Libraries, LeftHand, MSA arrays and MDS arrays |
| Oracle, SUN, STK | StorEdge, STK 9310/9311/9330, SL500E, L700E, SL8500, 4480s and 9490s |
| Brocade Switches | IBM, Dell EMC, HPE Relabeled Versions |
| VCE | Vblock 0/1/1U, 3xx/720 |
Customer Challenges
客户需求 | 痛点 |
Procurement |
Technical |
|---|---|---|
| Vendor consolidation | One number to call | ✔ | ✔ |
| Post-warranty support costs increasing | ✔ | |
| End of Support Life (EoSL) by manufacturer | ✔ | ✔ |
| Slow, scripted response | ✔ | |
| Lack of local spare parts | ✔ | |
| Loss of skills (retiring) | ✔ | |
| Vendor agnostic provider | ✔ |
Business Benefits
- Quicker Response Times – Our initial call response is within 30 minutes of incident.
- Rapid Routing – We respond and engage the appropriate support team to get your incidents resolved faster.
- Onsite Delivery – A field engineer is onsite within two hours of the initial call. Our average time to resolution is under four hours. Proprietary call-home tool included to provide proactive alerts and error analysis.
- Critical Situation Incident Management – Our service delivery managers and executive management are involved to provide your enterprise with expedient resolution.
- Flexible Support Models – Client environments have a lot of variation, that’s why we provide flexible and fully customizable service levels to meet your enterprises’ specific requirements.
Standard Features:
- Onsite Labor
- Onsite Parts Replacement
- Remote and Onsite Troubleshooting
- Call-Home Monitoring
Optional Features:
- Dedicated Spare Parts Onsite
- Dedicated Labor Onsite
- Defective Media Retention
- Software Support
- Hardware Upgrades with Installation Services
- Asset Disposition
Why Curvature
Meet Curvature- 800+ badged Field Engineers (less than 5% contracted labor)
- Wholly-owned spare parts inventory (non-shared logistics) located around the globe in 100+ Service Centers
- Continual hands-on technical training conducted in our labs on live gear
- Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment
singlePoint®
Track service activity and make contract management simple.
Remote Enterprise Monitoring (REM)
Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.
Recognized by Gartner as a “Top Performer” in Data Center Third-Party Maintenance.
FAQs
Are you an authorized support provider?
Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.
Can you provide firmware updates?
No. Firmware, is the intellectual property of the manufacturer. We will gladly perform a ClearView™ analysis of an estate to identify risks so customers can determine if firmware updates are needed.
Are your parts manufacturer certified?
Yes. We utilize original parts, with manufacturer model and firmware. We do not alter or replace parts with non-original components.
Do you stock parts locally?
Yes, our Service Centers are stocking locations where we stock high-failure components locally.
What does your four-hour onsite response include?
Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.
Do you support storage during the warranty period? And is there a price break?
Yes, if it is a product we support, then the warranty status does not matter. We have aggressive pricing structure, 50% lower.
Storage Maintenance At-A-Glance–Download Here
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