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Cisco Network Maintenance
Global Hardware Maintenance Partner Across the Full Life Cycle of your Network Equipment. 24/7 support of router, switch, and wireless networking devices, including parts, labor and remote technical support.
Overview
NetSure® provides the highest quality and most reliable third-party maintenance on networking equipment. Our industry-leading support is designed to meet your budget and performance requirements. Cut your maintenance contracts in half. All your network hardware devices can be covered, including routing, switching, wireless, and security products.
Don’t want to be locked into SMARTnet® or another contract? Our independent maintenance and support provide flexible, full coverage that is customized for your networking needs. All NetSure options include complete network hardware maintenance and support, including advanced hardware replacement, 24/7 technical support by certified network engineers, and access to singlePoint®– our custom portal for all your ticketing needs.
Extending End-of-Life with NetSure
NetSure supports current-generation and end-of-life products that the manufacturers no longer support, providing significant cost savings network maintenance and extending the life of your network. Optimize network performance while maximizing ROI.
Business Benefits
- Extend the lifespan of your equipment and postpone technology refresh
- Upgrade hardware on your schedule, not based on Cisco’s End-of-Support dates
- Contract and vendor consolidation with flexible contract terms, meaning you can mix and match service levels within a single location
- Products supported as long as parts are available
- Faster call-to-dispatch times
- Dramatically reduce support cost without sacrificing service levels (lowering OpEx)
Cisco Supported
| Manufacturer | Family | Platform |
|---|---|---|
| Cisco | ISR | CISCO8xx CISCO16xx/17xx/25xx/26xx/36xx/37xx (Pre-ISR) CISCO18xx/28xx/38xx (G1) CISCO19xx/29xx/39xx (G2) ISR4xxx (G3) CISCO72xx/72xxVXR/73xx/76xx ASR1xxx/9xxx |
| Cisco | Catalyst | WS-C19xx, 29xx, 35xx, 36xx, 37xx, 38xx, 4500X, 49xx, ME24xx/26xx/34xx/3750/49xx CAT45xx/55xx/65xx |
| Cisco | Nexus | 50×0, 22xx/55xx (G2) 3000/9000 (G3) **Select LDoS N7K Linecards |
| Cisco | Aironet | AIR-APxxxx WAP AIR-WLCxxxx, AIR-CT25xx, AIR-CT5xxx Controller |
| Cisco | Firewall | PIX, ASA55xx |
| Cisco | Voice | CP-xxxx phones VG2xx, AS5xx, Voice Gateways |
Contact us today to discuss the best option for you.
Standard Features
- Defective hardware replacement (in forward stocking locations)
- Remote technical support
Optional Features
- Onsite service
Customer Challenges
Whether you are in procurement or a technical role, below are some common pain points we solve.
| Customer Need | Pain Point | Procurement | Technical |
|---|---|---|
| One Number to call regardless of support provider | ✔ | |
| Defer CapEx and forced hardware upgrades based on manufacturer EoL dates | ✔ | ✔ |
| Scripted low-level TAC | ✔ | |
| Having to prove a hardware failure before Cisco ships a replacement | ✔ | |
| Paying for software that is free or no longer being updated | ✔ | |
| Cost savings without sacrificing quality | ✔ |
Why Curvature
Meet Curvature- 800+ badged field engineers (less than 5% contracted labor)
- Global central engineering team provides development, training, and Level 3 support
- Wholly owned spare parts inventory (non-shared logistics) located around the globe in 100+ service centers
- Continual hands-on technical training conducted in our labs on live gear
- Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment
Customer Resoures
singlePoint
Track service activity and make contract management simple.
Remote Enterprise Monitoring (REM)
Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.
Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”
Do I need SMARTnet to get software updates?
No. Cisco’s IOS updates are free for its LAN switches from 2960s up to 4500s. We have also found that 40-60% of the devices on our clients’ SMARTnet contracts were no longer receiving new software updates.
What if I want to work with one support provider only?
Curvature makes the process seamless with our one-number-to-call service (Concierge Desk). You can call us whether the device is covered by Curvature or SMARTnet. We can open cases on your behalf with Cisco.
How do you support new technology like my Nexus 9300 platform?
Simple: we do not. We will always recommend new platforms stay on SMARTnet.
We have to be PCI compliant. Does that mean I need SMARTnet?
PCI standards require you to patch any known vulnerabilities. Cisco makes patches available for free through its PSIRT notices.
Are End-of -Life assets the main devices you support?
No. That is only a fraction of what we support. For example, we support LAN switches from day 1. Most of the devices we support are in-life.
Is the best strategy for you to support my edge devices, and Cisco to support my core?
No, not necessarily. For example, 6500-E switches no longer get software updates and are perfect for independent support.
According to Cisco, you don't have the right to convey the software license on the spares you provide. Is that correct?
Our belief is that software transfers with the sale of hardware under the “First Sale Doctrine” under U.S. copyright law.
Why should I consider your support if my entire network is critical, and I only trust Cisco's SMARTnet?
With NetSure, our value is in the hardware replacement of your devices. Our spare parts are quality tested and have a lower failure rate than the manufacturer. Our logistics department has a faster delivery time, with data to prove it.
Network Maintenance At-A-Glance
Related Services
- Discovery
- Assessment
- Design
- Implementation
- IMAC
- Remote Hands
- Migration
- Disposition