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IBM Storage Maintenance

Extend your hardware asset lifecycle with a third-party maintenance strategy.

Overview

Curvature is recognized as a global top performer for independent support for IBM storage platforms. Our storage maintenance provides comprehensive break/fix support, software problem determination, and call-home monitoring. Optional break/fix software support and configuration advice are available.

IBM Supported

Manufacturer
Family
Platform
IBM ESS Shark 2105-F20, 2105-750, 2105-800, AMS2100, AMS2300, AMS2500
IBM DS3200 1726-21X,1726-22X, 1726-22T, 1726-21E, 1726-22E
IBM DS3300 1726-32T, 1726-31X, 1726-32X
IBM DS3400 1726-41X, 1726-42X, 1726-42T, 1726-41E, 1726-42E, 1726-41S, 1726-42S
IBM DS3512 1746-A2D, 1746-A2S,1746-C2A
IBM DS3524 1746-A4D, 1746-A4S, 1746-C4A, 1746-E4A
IBM EXP3512 1746-A2E, 1746-E2A, 1746-A4E
IBM DS4000 EXP700 1740-1RU, EXP700 1740-1RX, EXP710 1740-71J, EXP710 1740-710
IBM DS4100 1724-100
IBM DS4200 1814-7VA
IBM DS4300 1722-6LU, 1722-60U
IBM DS4400 1742-1RU
IBM DS4500 1742-90U
IBM DS4700 1814-70A, 1814-70S, 1814-72A, 1814-72S
IBM DS4800 1742-1RU, 1815-80A, 1815-82A, 1815-82H, 1815-84A, 1815-84H, 1815-88A
IBM DS5100 1818-51A
IBM DS5300 1818-53A
IBM EXP5000 1818-D1A
IBM DS5020 1814-20A
IBM EXP520 1814-52A
IBM DS6800 1750-511, 1750-EX1, 1750-522, 1750-EX2
IBM DS8100 2107 or 242x-931
IBM DS8300 2107 or 242x-932
IBM DS8700 2424-941, Expansion Unit 2424-94E
IBM DS8800 2424-951, Expansion Unit 2424-95E
IBM Tape Storage Platform 3480-A11, 3480-B11, 3480-A22, 3480-B22, 3490-B02, 3490-B04, 3490-B20, 3490-B40, 3490-C1A, 3490-C10, 3490-C11, 3490-C2A, 3490-C22, 3490-D32, 3490-D41, 3490-D42, 3490-E01, 3490-E11, 3490-FC0, 3490-F00, 3490-F01, 3490-F1A, 3490-F11, 3590-B1A, 3590-B11, 3590-E1A, 3590-H1A, 3590-H11, 3592-J1A, 3592-E05, 3592-E06/EU6, 3592-E07, 3580-LTO-1 & LTO-2 (All), 3588-LTO-3 (All), 3588-LTO-4 (All), 3588-LTO-5 (All), 3588-LTO-6 (All), 3570-All, 3422-A01
IBM Tape Controller Platform 3490-A01, 3490-A02, 3490-A10, 3490-A20, 3590-A00, 3590-A50, 3590-A60, 3592-J70, 3592-C06, 3592-TSSC, 3592-TSMC, 3592-MC, 3576-L5B, 3576-E9U, 3577-L5U, 3575-L06, 3575-L12, 3575-L18, 3575-L24, 3575-L32
IBM Tape Library Platform 3494, 3581, 3582, 3583, 3573, 3584, 3953-L05
IBM VTS Platform 3494-B16, 3494-B18, 3494-10, 3494-20, 3957
IBM Library Frame Platform 3952-F05, 3953-F05
IBM XIV GEN2 2810-A14, 2812-A14
IBM XIV GEN3 2810-114, 2810-214, 2812-114, 2812-214
IBM V7000 2076-112, 2076-212, 2076-124, 2076-224, 2076-312, 2076-324
IBM V5000 2077-12C, 2077-12E, 2077-24C, 2077-24E, 2078-12C, 2078-12E, 2078-24C, 2078-24E
IBM V3700 2072-L2C, 2072-LEU, 2072-S2C, 2072-SEU, 2072-T2C, 2072-TEU
IBM SAN 2498-B24, N/A, 2109-S16, 3534-F08, 2109-F16, 2109-F32, 2005-B32, 2005-B64, 2005-B16, 2005-B5K, 2498-B40, 2498-F24, 2499-F482499-F96, 2498-R06, 2498-R42, 2109-M12, 2109-M14, 2109-M48, 2499-384, 2499-192, 2499-816, 2499-416, 2026-212, 2026-416, 2026-224, 2026-432, 2031-016, 2031-216, 2027-232, 2032-064, 2027-140, 2027-256

 

Contact us today to discuss the best option for you.

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Business Benefits

Technician working on storage wire cables
  • Proprietary call-home tool for proactive alert and error analysis is included
  • Products supported as long as parts are available
  • Reduce hardware costs by 50% or more (lowering OpEx)
  • Extend the lifespan of your equipment and postpone technology refresh
  • Response time – Our initial call response is within 30 minutes of incident initiation
  • Rapid routing – We respond rapidly and engage the appropriate support team to resolve the incident, so there’s no endless stream of scripted responses resulting in prolonged outage
  • Onsite delivery – A field engineer is typically onsite within two hours of the initial call, and our average time to resolve is less than four hours
  • Contract and vendor consolidation with flexible contract terms, so you can mix and match service levels within a single location

Standard Features

  • Onsite labor
  • Onsite parts replacement
  • Remote and onsite troubleshooting
  • Call-home monitoring
  • Defective media retention

Optional Features

  • Dedicated spares onsite
  • Dedicated labor onsite
  • Software support
  • Hardware upgrades with installation services
  • Asset disposition

Enhanced Software Support Solutions

  • Curvature can provide optional enhanced support solutions for IBM AIX and OS/400 operating systems software.
  • Level 3 telephone support through strategic alliances with organizations specializing on these platforms, some of whom own the source code.
  • Eliminate the need to go back to the manufacturer for a software support agreement and review your options beforehand.

Why Curvature

Meet Curvature
  • 800+ badged field engineers (less than 5% contracted labor)
  • Global central engineering team provides development, training, and Level 3 support
  • Wholly owned spare parts inventory (non-shared logistics) located around the globe in 100+ Service Centers
  • Continual hands-on technical training conducted in our labs on live gear
  • Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment

Customer Resources

Curvature ClearView implementation icon

ClearView℠

Identify support risks and make maintenance strategy recommendations with ClearView

Curvature singlePoint contract management icon

singlePoint®

Track service activity and make contract management simple.

Curvature Remote Enterprise Monitoring icon

Remote Enterprise Monitoring (REM)

Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.

Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”

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“Curvature has always been there for me with what I need. I can always count on my account manager to provide me with good solutions for hardware I need, when I need it, at a price point that is hard to beat with a lifetime warranty to boot!"

—Network Operation Engineer, Healthcare Company

"Having such a good maintenance company..."

"...allows me to focus on the production items without downtime or headaches."

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Are you an authorized support provider?

Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.

Can you provide firmware updates?

No. Firmware is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed.

Are your parts manufacturer-certified?

Yes. We utilize original parts, with manufacturer model and firmware. We do not alter or replace parts with non-original components.

Do you stock parts locally?

Yes. Our service centers are stocking locations where we stock high-failure components locally.

What does your four-hour onsite response include?

Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.

Do you support servers during the warranty period? And is there a price break?

Yes. If it is a product we support, then the warranty status does not matter. We have an aggressive pricing structure — 50% lower.

What will I lose by leaving the manufacturer and signing with Curvature?

With some exception, you may no longer have access to firmware updates. But by partnering with us, you will lose the high cost and headaches associated with following the manufacturer’s timelines.

Storage Maintenance At-A-Glance

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Related Services

  • IMAC
  • Remote Hands
  • Migration
  • Disposition
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2810 Coliseum Centre Drive Suite 600 28217 Charlotte, NC
+1(704)921-1620 [email protected]