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Sun Oracle Storage Maintenance

Extend your hardware asset lifecycle with a third-party maintenance strategy.

Overview

Curvature is recognized as a global top performer for independent support for Sun Oracle storage platforms. Our storage maintenance provides comprehensive break/fix support, and includes call-home monitoring. Optional break/fix software support and configuration advice are available.

 

Business Benefits

  • Proprietary call-home tool for proactive alert and error analysis is included
  • Products supported as long as parts are available
  • Reduce hardware costs by 50% or more (lowering OpEx)
  • Extend the lifespan of your equipment and postpone technology refresh
  • Response time – Our initial call response is within 30 minutes of incident initiation
  • Rapid routing – We respond rapidly and engage the appropriate support team to resolve the incident, so there’s no endless stream of scripted responses resulting in prolonged outage
  • Onsite delivery – A field engineer is typically onsite within two hours of the initial call, and our average time to resolve is less than four hours
  • Contract and vendor consolidation with flexible contract terms, so you can mix and match service levels within a single location

Sun Oracle Supported

Manufacturer Family Platform
Sun Oracle StorEdge 3510 FC
Sun Oracle StorEdge 6130
Sun Oracle StorEdge J4200
Sun Oracle StorEdge J4400
Sun Oracle StorEdge J4500
Sun Oracle StorageTek 2501
Sun Oracle StorageTek 2510
Sun Oracle StorageTek 2530
Sun Oracle StorageTek 2540
Sun Oracle StorageTek 2540 M2
Sun Oracle StorageTek 6140
Sun Oracle StorageTek 6540
Sun Oracle StorEdge 3120
Sun Oracle StorEdge 3310
Sun Oracle StorEdge 3320
Sun Oracle StorEdge 3511 FC
Sun Oracle StorEdge 6020/6120
Sun Oracle StorEdge 6320
Sun Oracle StorEdge 6910
Sun Oracle StorEdge 6920
Sun Oracle StorEdge 9970/9980
Sun Oracle StorEdge 9985
Sun Oracle StorEdge 9990
Sun Oracle StorEdge A1000
Sun Oracle StorEdge A3500
Sun Oracle StorEdge A5000
Sun Oracle StorEdge A5100
Sun Oracle StorEdge A5200
Sun Oracle StorEdge D1000
Sun Oracle StorEdge D2
Sun Oracle StorEdge D240
Sun Oracle StorEdge S1
Sun Oracle StorEdge T3
Sun Oracle StorEdge L400
Sun Oracle StorEdge 6180-4p

 

Contact us today to discuss the best option for you.

Contact Us

Standard Features

  • Onsite labor
  • Onsite parts replacement
  • Remote and onsite troubleshooting
  • Call-home monitoring
  • Defective media retention

Optional Features

  • Dedicated spares onsite
  • Dedicated labor onsite
  • Software support
  • Hardware upgrades with installation services
  • Asset disposition

Enhanced Software Support Solutions

  • Curvature can provide optional enhanced support solutions for Solaris 8, 9, and 10 operating systems software.
  • Level 3 telephone support through strategic alliances with organizations specializing on these platforms, some of whom own the source code.
  • Eliminate the need to go back to the manufacturer for a software support agreement and review your options beforehand.

Why Curvature

Meet Curvature
  • 800+ badged field engineers (less than 5% contracted labor)
  • Global central engineering team provides development, training, and Level 3 support
  • Wholly owned spare parts inventory (non-shared logistics) located around the globe in 100+ service centers
  • Continual hands-on technical training conducted in our labs on live gear
  • Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment

Customer Resources

ClearView℠

Identify support risks and make maintenance strategy recommendations with ClearView

singlePoint®

Track service activity and make contract management simple.

Remote Enterprise Monitoring (REM)

Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.

Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”

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“Curvature has always been there for me with what I need. I can always count on my account manager to provide me with good solutions for hardware I need, when I need it, at a price point that is hard to beat with a lifetime warranty to boot!"

—Network Operation Engineer, Healthcare Company

Defer CapEx Reduce OpEx

Vendor Consolidation on all of your maintenance contracts

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Are you an authorized support provider?

Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.

Can you provide firmware updates?

No. Firmware is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed.

Are your parts manufacturer-certified?

Yes. We utilize original parts, with manufacturer model and firmware. We do not alter or replace parts with non-original components.

Do you stock parts locally?

Yes. Our service centers are stocking locations where we stock high-failure components locally.

What does your four-hour onsite response include?

Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.

Do you support servers during the warranty period? And is there a price break?

Yes. If it is a product we support, then the warranty status does not matter. We have an aggressive pricing structure — 50% lower.

What will I lose by leaving the manufacturer and signing with Curvature?

With some exception, you may no longer have access to firmware updates. But by partnering with us, you will lose the high cost and headaches associated with following the manufacturer’s timelines.

Storage Maintenance At-A-Glance

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Related Services

  • IMAC
  • Remote Hands
  • Migration
  • Disposition
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2810 Coliseum Centre Drive Suite 600 28217 Charlotte, NC
+1(704)921-1620 usasales@curvature.com