singlePoint is Curvature’s suite of applications that enables you to manage your assets with Curvature and create tickets.
Use singlePoint to:
|Open a Maintenance ticket||✔|
|Open a Warranty ticket||✔|
|Review your current contract||✔|
|Search tickets that were created in singlePoint||✔|
|View asset information||✔|
Contact us to Report an Incident:
|1 877 405 0330 (US)
00 800 1113 0888 (International)
Note: If your incident is a Priority 1 (system down), please call us to open the ticket instead of using QuickTicket or our portal.
When you call, email, or open a ticket with our Service Desk, an Agent will:
- Record details necessary to start a service incident and provide a unique ticket number, which will remain with the call until completion
- Assign an engineer to triage with the designated Point of Contact recorded on the ticket
- Coordinate parts and/or labor arrival
- Remain available to facilitate communications, including escalations as needed