Careers
Become an Employee at Curvature
At Curvature, we focus on transforming how companies manage, maintain, support and upgrade equipment for multi-vendor and multinational networks and data centers. With a mission to provide our customers with more choice, flexibility and control through people and technology, we build trusted partnerships around the globe and deliver tailored, value-added and reliable solutions to demonstrate the power of people in a technical world.
From Field Engineering to Sales, employees at Curvature have a unique opportunity to be a part of a growing environment and make a difference in our customers’ long-term business strategy and support their mission-critical hardware.
Benefits-At-A-Glance
- Two Consumer Driven Health Plans (CDHP), including a company funded HSA
- Dental and Vision Coverage
- Employee Wellness Incentives
- Retirement Plan Opportunities
- Voluntary Supplemental Benefits
- Short Term and Long Term Disability
- Life and AD&D Insurance
- Work/Life Balance Benefits
Curvature Careers
Transaction Coordinator
Job Description
PRIMARY RESPONSIBILITIES
• Answering the telephone in a responsive, energetic, and professional manner.
• Prioritizing customer requests between those for the salesmen and those that need to be forwarded to another resource within the organization
• Providing, researching, and communicating the tracking numbers for packages to customers
• Purchasing products (given general guidelines from salesmen) for specific deals.
• Processing sales transactions and following through on every related issue from the point of shipping to the final customer follow-up on satisfaction.
• Assist customer with problem resolution for items not received, damaged items or items to be returned.
• Maintaining cursory knowledge of the company’s products and services
• Other duties as assigned
PREFERRED QUALIFICATIONS
• 1 year of sales support experience.
• Business level of written and verbal communication skills in English
• Proficient in Microsoft Office products including Word, Excel, and Outlook
• Must be detail oriented and possess excellent follow-through skills.
• Proficient in MS Word, MS Excel, Outlook, and PowerPoint.
• Organize and prioritize tactical work and strategic projects to meet deadlines.
• Excellent knowledge of Curvature policy and procedures.
BONUS POINTS
• Experience with Oracle is a plus
EDUCATION
• Bachelor’s Degree required
Business and Quality Assurance Analyst
Job Description
ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
• Acts as a liaison between business and IT to help convert business development requirements into high-level and low-level design documents, test plans, and recommend IT Solutions.
• Assess the usefulness of pre-developed application packages and adapt them to a user environment.
• Define the goals of the system and devise flow charts and diagrams describing logical operational steps of application development.
• Co-ordinate with programmers, application developers, and other business analysts by serving as an organizer of epics, user stories, and sprints to effectively apply waterfall and/or agile scrum processes.
• Through effective communication with Users, suggest ways to improve business processes using lean concepts and six sigma concepts and participate in providing effective design for technical support process.
• Design, coordinate and execute test plans and test cases to support day-to-day change management and larger project work.
• Organize and Coordinate User Acceptance Test (UAT), relaying any findings back to developers
• Creates and executes project work plans, revising as necessary to meet changing needs and requirements through change management and incident management tools such as SharePoint and JIRA.
• Become an SME on products assigned to ensure a robust and complete set of test cases are created.
• Responsible for process building and gap analysis for incident, problem, change, and availability management as per ITIL framework as a part of the organizational initiative.
• Through effective communication with Users, suggest ways to improve business processes using lean concepts and six sigma concepts and participate in the design of providing effective Technical support.
• Consult with IT and PMO management to ensure agreement on systems and process principles.
• Assist with documentation for design, test procedures, and user guides.
• Provide users with assistance in solving computer-related problems such as errors, stuck transactions, data corruptions, and application utilization problems.
• Troubleshoot application and system malfunctions by reviewing and analyzing performance indicators to locate code problems and user errors, and correct errors by correcting codes or user training.
• Perform data analytics and provide Data visualizations for the management to propagate business decisions.
MINIMUM QUALIFICATIONS
• Bachelor’s Degree or equivalent experience in a field related to business, economics, information technology, or computer science
• 2+ years of related experience in a similar role
• Must have excellent written and verbal communication skills
• Required skills but not limited to Project management, Oracle ERP, Business analysis concepts and techniques, process improvement techniques, PLSQL, JIRA Administration, and Data Analytics.
• Ability to exhibit a high level of confidentiality.
• Strong Microsoft Office skills (Word, Excel, and PowerPoint) and VISIO
• Must be a team player and work well independently
• Strong attention to detail and analytical skills
• Must identify and resolve problems in a timely manner
• Must have the ability to work under pressure and thrive in a fast-paced/dynamic environment
PREFERRED SYSTEM FAMILIARITY AND SKILLS
• ERP System – Oracle E-Business suite
• CRM Software – Salesforce; Salesforce CPQ a plus
• Migration and Data management tools – Toad/SQL Navigator, Oracle applications.
• Web Applications – AJAX
• Requirement Analysis and System Architecture Software – Popkin System Architect, Acme Studio.
• Project management Software – Microsoft project, Microsoft Sharepoint.
• Change Management – Atlassian JIRA
• Business Intelligence and data reporting software – Tableau, Sigma, Snowflake.
Operations Specialist, Associate
Job Description
PRIMARY RESPONSIBILITIES
• Receive, package, store, and ship products to all order specifications
• Properly rebinning equipment to appropriate locations within the distribution centers
• Complete proper and efficient testing of all incoming gear using testing platforms and tech logging all testing output into our ERP systems
• Interfaces with shipping, receiving, repair, order management, inventory, sales, and sparing
• Answer phone calls or visitor messages and deliver them to appropriate individual
• Accurately input information into ERP system (Oracle)
• Perform daily cycle counts on all areas of distribution
• Maintain a safe, clean, and organized work space
• Compose and type routine correspondence and memoranda using Microsoft Word processing software
MINIMUM QUALIFICATIONS
• High School diploma or equivalent
• Must be able to lift, push, carry, or pull up to 65 pounds or more and be able to bend, kneel, and work with arms raised for prolonged periods
PREFERRED QUALIFICATIONS
• One to two years industry experience within Supply Chain distribution
• Knowledge of modern warehouse methods and procedures including telephone communications, office systems, and record keeping
• Knowledge of modern business communication, specifically electronic communication
• Ability to use a personal computer and various software packages including skills in Microsoft Suite
• Ability to work in fast-paced and collaborative environment
• Proven organizational skills
• Ability to establish priorities, work independently and as part of a team, and proceed with objectives without supervision
• Good written and verbal communication skills
Join Us Today
At Curvature, we are always on the lookout for talented and motivated individuals who share our passion for customer success.
