It can prove difficult to remember to take a moment and regroup as a team. After all, the sun never sets on our customers and the teams dedicated to servicing and supporting those customers. So how does a company find a moment to reflect when business never stops?
The answer is simple. They pick a time and stick to it. For us that was a recent week in February. At Curvature’s 2020 Sales Kick-Off, our headquarters in Charlotte was transformed into a meeting space of customer and market experts; presenting and collaborating at several breakout sessions and asking some big questions. We want to share a couple of the key insights from our kick-off as well as the big drivers we’re investing in for 2020 and beyond.
We’re investing in you by investing in our people, our parts, our processes
We work with diverse, complex and, most importantly, individual customers. In order to be successful, our sales and service teams need to be empowered and reflective of that. We understand customers are not all the same and come seeking a partner that can suggest diverse and innovative solutions. Solutions that don’t automatically include “spend more money” or “reduce your expectations.”
They need partners with the expertise to talk to and problem solve for their specific business needs and challenges and within their specific budgets and timelines. For 2020, we are focused on improving and building our teams to help customers achieve their goals faster and smarter. It’s how our business has grown and will continue to grow – through listening, responding to, and servicing our customers’ needs.
One of the biggest recent investments is our partnership with VantagePoint Performance. Their experts joined us on-site last week for some brainstorming and white boarding sessions. We have been working with them for some time now and we’re excited to deepen that partnership for the benefit of our team and our customers.
As the only research-led agile sales coaching, consulting, and training company in the world, they are dedicated to helping our team maximize our customers’ experiences when working with our sales teams. Our partnership with VantagePoint ensures we don’t waste a customer’s time, or ours, by routing them to the wrong solutions. We are dedicated to getting customers their solutions faster.
If you’ve worked with us before you know that these resource and growth strategies aren’t completely new approaches for Curvature. We’ve been a successful independent supporter of IT maintenance for our customers for 30+ years. We’ve grown into a global company with over 100 service centers and 800+ badged Field Engineers (with less than 5% contracted labor). “Independent” has always been an important part of who we are. It means our focus is our customer, not the manufacturer’s sales agenda and not meeting partnership margins.
Our 2020 market alignment includes larger investments in professional services and continuing to ensure that our customers attain the best business value for their IT expenditures. Our plan is to continue to do what we’ve been doing best: help companies across the globe extend their asset lifecycle, decrease capital expenditures and free their IT teams from the burden of daily support tasks and costly manufacturer constraints.