Forecast Analysis: Hardware Product Support Services Report By Leading Industry Analyst Firm Indicates Increased Interest in Third-Party Support Services
Santa Barbara, Calif. – September 5, 2012 – Network Hardware Resale (NHR), the leading provider of pre-owned and new networking solutions, today announced that its NetSure™ Maintenance Program, a complete and customizable network coverage solution and affordable alternative to Cisco SMARTnet®, was recognized as a hardware support services competitor compared to traditional OEM support services in  Forecast Analysis: Hardware Product Support Services, 2010-2016, 2Q12 Update report by Gartner, Inc.
“For more than 20 years, Network Hardware Resale has remained committed to providing customers with alternative and flexible services for network maintenance,” said Mike Sheldon, president and CEO of Network Hardware Resale. “We believe Gartner’s inclusion of us in this report confirms the value and cost savings customers are achieving through our NetSure™ service.”
NetSure™ Maintenance Program offers:
- 24×7 global technical support by Cisco-certified network technicians with more than 15 years of product and testing experience.
- Access to the NetSure™ Portal, a web-based contract management, equipment inventory, service desk and configuration management tool that allows customers to manage maintenance and support contracts from any vendor.
- The option to purchase 24x7x365 network monitoring, proactive provisioning and rapid incidence response services.
- The option to purchase NHR Professional Services, a full range of network consulting services available to all NHR customers and designed to help architect and configure any network for optimal performance.
Available since 2008, NetSure™ provides 24×7 global technical support and advanced hardware replacement. Customers can save more than 50% on recurring maintenance costs and delay costly upgrades by extending the life of their network. For more information on NetSure™, visit http://networkhardware.com/Maintenance.
Since 1986, Network Hardware Resale has provided more than 10,000 global customers with reliable networking equipment and services. The company shipped more than 500,000 items in 2011, and saved customers an average of 70-90 percent off traditional OEM list prices on pre-owned current generation and legacy networking equipment.
About Network Hardware Resale
Network Hardware Resale is the world’s leading provider of pre-owned and new networking solutions. Based in Santa Barbara, Calif., the Company is an independent reseller of pre-owned Cisco, Brocade/Foundry, and Juniper networking equipment and is a Premier member of Dell’s PartnerDirect Program. The Company is also the first global stocking reseller of Menara Networks’ optical IP/Ethernet transport solutions. Network Hardware Resale offers cost-effective network management, asset management, alternative maintenance, and technical support services. Founded in 1986, Network Hardware Resale provides access to global personalized technical and sales support from its Santa Barbara, Dallas metro, New York City metro, Amsterdam, London, and Singapore locations. Organizations worldwide purchase quality networking equipment from NHR, including Global 1000 companies, mid-sized enterprises, government entities, educational institutions, healthcare organizations, and telecommunications service providers. For more information, visit www.networkhardware.com.
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