Global IT Security Services | Remote Hands Case Study | Curvature
Looking to upgrade your Dell PowerEdge, HPE ProLiant, or Cisco UCS Server to ensure compatibility with the latest
releases from VMware and Microsoft? Look no further, we've got you covered. Click here to contact us.

Case Studies

Remote Hands Case Study

Global IT Security Services Organization


  • Post-divestiture environment – broke away from parent in 2017
  • Mandate to move to an outsourced cloud supported model by 2020 and reduce number of global vendors
  • 25 global data centers in AMER, APAC and EMEA
  • Full and part-time data center resources required in Netherlands, UK, California, Oregon, Nevada and Texas
  • Flexible dispatch services required in all global data centers


  • Support ticket logging – break/fix maintenance vs. professional services segregation
  • Global customer coordination and cooperation
  • Global data center support approach and strategy
  • Global invoicing
  • Short time frames and urgency in filling resource requirements in added locations

Solution Provided

  • Centralized project management and personnel oversight
  • Detailed resource planning based on requirements
  • Customized technical support in each data center around the globe – local office engineers leveraged
  • Single invoice provided – site costs itemized
  • Curvature Field Engineers familiar with data center facilities and hardware platforms from existing support, including badge access to data centers
  • ServiceNow configured to automatically e-mail ticket/incident data directly to singlePoint®
  • Quoting, reporting and order processing from same source
  • Customer satisfaction

Download case study

Twitter Facebook LinkedIn
2810 Coliseum Centre Drive Suite 600 28217 Charlotte, NC
+1(704)921-1620 [email protected]