Network Maintenance, Services and Support – Learn more about NetSure, Curvature’s Third-Party Maintenance for Networking, Servers and Storage Within Your Data Center.
Our customized SLAs meet your critical business needs with four hour, next business day and technical network services and support.
- 800+ badged field engineers (Less than 5% contracted labor)
- Global central engineering team provides development, training and L3 support
- Wholly-owned spare parts inventory (non-shared logistics) located around the globe in 100+ Service Centers
- Continual hands-on technical training conducted in our Centers of Excellence on live gear
- Capabilities for all roadmap products, prior to support commitment
- ClearView to identify support risks and make maintenance strategy recommendations
- SinglePoint portal to track service activity and make contract changes
- 100+ owned and operated service centers around the world
- A distributed infrastructure of local field engineers, masters of multiple platforms
- A global central engineering team of Level 3 and 4 support, available 24x7x365
- A robust local inventory of storage parts at service centers and regional depots
- Call-home capability for many platforms