Server Maintenance
Know Your Options. Choose a Third-Party Server Maintenance Strategy.
Learn about Server End of Life Alerts.
Curvature third-party maintenance and support on servers within the data center, extends the life of your servers long after the manufacturer’s warranty has expired. Our maintenance allows you to keep your hard-working assets working across multiple manufacturers, under one contract.
Our IBM, HPE, Dell EMC, Oracle, Lenovo and Cisco server maintenance solutions span from complex, legacy servers down to industry standard (x86) with options such as call-home monitoring and software support. Our delivery is over 95% direct globally.
Curvature removes pain points and helps identify areas where both quality and efficiency can be improved.
Manufacturers Supported
Manufacturer |
Family |
Platform |
|---|---|---|
| Cisco | UCS | Cisco UCS Unified Computing Systems – blades and rackmount servers |
| Dell EMC | PowerEdge | R930 and below |
| Fujitsu | PRIMEPOWER | All |
| HPE | ProLiant | All servers through G9 |
| HPE | HP-UX | HP 9000 and rp – Series through Superdome |
| HPE | HP3000 | HP 3000 MPE/ix-based servers |
| HPE | Integrity | Itanium-based servers up to Superdome 2 |
| HPE | DEC | Alpha, VAX, and MicroVAX servers |
| IBM | zSeries | Mainframe servers Z13 and below |
| IBM | pSeries | POWER8 and below to RS6000 |
| IBM | iSeries | POWER8 and below to AS400 |
| IBM | xSeries | All |
| Lenovo | xServer | 3250 to 3950 X6 |
| Oracle | SPARC | SPARC T7 and below |
| Oracle | Sun Fire | 280R through 25K, all V-Series |
| Oracle | Sun Fire x | Most x Series servers (AMD-based) |
| Oracle | Netra | Most servers |
| Oracle | mSeries | M9000 and below |
| Quanta | Rack Servers | All Rackmount servers including Multi-Node |
| Supermicro | Rack Servers | Select Rackmount servers including Multi-Node |
Contact us to discuss the best option for you.
Business Benefits
- Extend the lifespan of your equipment and postpone technology refresh
- Consolidate contracts and vendors with flexible contract terms
- Mix and match service levels within a single location
- Replace parts on your existing products beyond manufacturer’s End of Service Life (EoSL)
- Enjoy faster call-to-dispatch times
- Reduce hardware costs by 50% or more (lowering OpEx)
Standard Features
- Defective parts replacement (PSU, HDD, RAM, HBA/NIC, CPU, M/B)
- Remote technical support
Optional Features
- Onsite service
- Call-home monitoring
All of your Server Maintenance Needs in One Contract
Industry Standard Servers (x86)
Curvature supports Intel (or AMD) x86-based supported products such as Rackmount, Tower and Blade form factors, as well as trending multi-node Microservers. We also offer maintenance support for vendors that make products based on the Open Compute Project (OCP) and Open19 projects, such as Quanta, Supermicro, Huawei, Penguin and WiWynn.
Complex Servers (Enterprise)
Curvature supports the majority of proprietary, legacy servers found within complex data centers. Optional support services such as Remote Enterprise Monitoring (REM) and enhanced software support solutions are also available.
Enhanced Software Support Solutions
Curvature provides Level 3 telephone support through strategic alliances with organizations specializing in server platforms, some of whom own the source code.
Curvature can provide enhanced support solutions for the following operating systems software:
- IBM: AIX, OS/400
- HPE: HP-UX, MPE/iX, OpenVMS, Tru64 UNIX
- Oracle: Solaris 8, 9 and 10
Eliminate the need for manufacturer software support agreements by knowing the options available to you.
Why Curvature
Meet Curvature- 250+ badged Field Engineers (less than 10% contracted labor)
- Wholly-owned spare parts inventory (non-shared logistics) located around the globe in 100+ Service Locations
- Continual hands-on technical training conducted in our labs on live gear
- Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment
Customer Resources
ClearView℠
Identify support risks and make maintenance strategy recommendations with ClearView.
singlePoint®
Track service activity and make contract management simple.
Remote Hardware Monitoring
Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”
FAQs
Are you an authorized support provider?
Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.
Can you provide firmware updates?
No. Firmware, is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed.
Are your parts manufacturer certified?
Yes. We utilize original parts, with manufacturer model and firmware. We do not alter or replace parts with non-original components.
Do you stock parts locally?
Yes, our Service Centers are stocking locations where we stock high-failure components locally.
What does your four-hour onsite response include?
Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.
Do you support servers during the warranty period? And is there a price break?
Yes, if it is a product we support, then the warranty status does not matter. We have aggressive pricing structure, 50% lower.
What will I lose by leaving the manufacturer and signing with Curvature?
With some exception, you may no longer have access to firmware updates. But by partnering with us, you will lose the high cost and headaches associated with following the manufacturer’s timelines.
Server Maintenance At-A-Glance
Related Services
Curvature is transforming how companies manage, maintain and upgrade equipment and support for multi-vendor, multinational networks and data centers.
- Discovery
- Assessment
- Design
- Implementation
- IMAC
- Remote Hands
- Migration
- Disposition
