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Network Hardware Resale Expands NetSure™ Maintenance Program to Include Four Hour Replacement Service

Prevent Network Downtime with Faster-than-ever Hardware Replacement and Response Time with NetSure 4HR

Santa Barbara, Calif. May 8, 2012 Network Hardware Resale (NHR), the world’s leading provider of pre-owned and new networking solutions, is expanding its NetSure® Maintenance Program, a complete and customizable network coverage solution and affordable alternative to Cisco SMARTnet®, with NetSure® 4HR. This is a global four-hour hardware replacement service that enables businesses and organizations to effectively protect against network downtime.

NetSure® 4HR guarantees customers in major cities throughout North and South America, Europe and Asia-Pacific immediate replacement of critical networking equipment within a four-hour window, averting the costly effects of network equipment failure. NetSure® 4HR covers current generation networking equipment, as well as legacy networking products that are no longer supported by Cisco SMARTnet®.

“As the IT environment becomes increasingly complex, network maintenance providers will need to bring the tools and response times customers are looking for to solve business-critical networking issues,” said Rob Brothers, Program Director for IDC’s Software and Hardware Support Services research practice. “The service providers that rise to the top will have feature-rich product sets that are cost effective and flexible. These solutions will not always come from the vendor alone; companies like NHR are developing solutions that can help businesses with their global network issues.”

In line with all NetSure® Maintenance Program offerings, NetSure® 4HR features:

  • 24×7 global technical support by Cisco-certified network technicians with more than 15 years of product and testing experience.
  • Access to the NetSure Portal, a web-based contract management, equipment inventory, service desk and configuration management tool that allows customers to manage maintenance and support contracts from any vendor.
  • The option to purchase 24x7x365 network monitoring, proactive provisioning and rapid incidence response services.
  • The option to purchase NHR Professional Services, a full range of network consulting services available to all NHR customers and designed to help architect and configure any network for optimal performance.

Available since 2008, NetSure® provides 24×7 global technical support and advanced hardware replacement. Customers can save more than 50% on recurring maintenance costs and delay costly upgrades by extending the life of their network. Offering comprehensive contract options and modular pricing structures, NetSure™ also includes these options:

  • NetSure® NBD: Provides 24×7 global technical support with guaranteed next-business-day advanced hardware replacement.
  • NetSure® Spare: Offers the fastest replacement possible by providing an onsite spare.  A fully tested and configured spare unit is available onsite and includes standby support from the NetSure® support team.

“As a global telecommunications provider, the reliable network connectivity and phone service that we provide is critical. When our network’s not working, customers are not getting phone calls,” said Jim Connolly, Manager of IP Network Services at Matrix Telecom, Inc. “NetSure® has provided us with complete network coverage at a significantly lower cost when compared to service agreements direct from OEMs, helping us to maximize network performance and extend the life of our equipment.”

“For IT directors looking to cut costs and avoid rigid OEM contracts without sacrificing the quality, scope and responsiveness of their network coverage, NetSure® 4HR emerges as a comprehensive solution resulting in less down-time and quicker response times than ever before,” said Mike Sheldon, president and CEO of Network Hardware Resale.  “For more than four years, we have met customer needs through the NetSure® Maintenance Program by providing an alternative and customizable approach to network maintenance at a savings of 50-90% over comparable coverage from traditional OEMs.”

For more information about Network Hardware Resale’s NetSure® Maintenance Program, please visit  or NHR’s booth (#2337) at Interop Las Vegas from May 8-10, 2012, at the Mandalay Bay Resort.

Additionally, Network Hardware Resale is a select provider for Interop’s InteropNet, a multi-vendor, converged network built in collaboration with hand selected, innovative vendors and volunteers. To learn more, visit the InteropNet Network Operations Center (NOC) for free, engineer-led tours.

About Network Hardware Resale
Network Hardware Resale is the world’s leading provider of pre-owned and new networking solutions. Based in Santa Barbara, Calif., the Company is an independent reseller of pre-owned CiscoBrocade/Foundry, and Juniper networking equipment and is a Premier member of Dell’s PartnerDirect program. The Company is also the first global stocking reseller of Menara Networks’ optical IP/Ethernet transport solutions. Network Hardware Resale offers cost-effective network management, asset management, alternative maintenance and technical support services. Founded in 1986, Network Hardware Resale provides access to global personalized technical and sales support from its Santa Barbara, Dallas metro, New York City metro, Amsterdam, London and Singapore locations. Organizations worldwide purchase quality networking equipment from NHR, including Global 1000 companies, mid-sized enterprises, government entities, educational institutions, healthcare organizations and telecommunications service providers. For more information, visit

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