
ClearView™
Identify support risks and make maintenance strategy recommendations with ClearView™
Extend your hardware asset life cycle with a third-party maintenance strategy.
Curvature is recognized as a global top performer for independent third-party maintenance and support for servers within the data center.
Curvature IBM zSeries and System z hardware maintenance and support service provides organizations with an independent IBM alternative for post-warranty IT hardware support on mission-critical, non-critical, and disaster recovery IT assets throughout North America, Asia and Europe. Instead of replacing your IBM mainframe unnecessarily when the warranty period ends, rely on us to help you get the most from your IBM zSeries investment.
Raising the bar to provide more value.
What makes our IBM zSeries maintenance and support service so strong is our people, parts, process, and large investment in our zSeries support infrastructure. We don’t just fix failing IBM equipment; we raise the bar to its zenith by providing expert guidance, creating innovative solutions and building advanced support tools that ensure the highest quality service, delivered consistently across your enterprise.
Our mission is to enable IT freedom to our customers by removing pain points and identifying areas to improve both quality and efficiency throughout our relationship.
Manufacturer |
Family |
Platform |
---|---|---|
IBM | zSeries | z900, z800, z990, z890, z9EC, z9BC, z10EC, z10BC, z196, z114, z12EC, z12BC, z13, z13s, z14 and z14 zR1 |
Level 3 telephone support through strategic alliances with organizations specializing on these platforms.
Curvature can provide enhanced support solutions for the following operating systems software:
Eliminate the need to go back to the manufacturer for a software support agreement and review your options beforehand.
Identify support risks and make maintenance strategy recommendations with ClearView™
Track service activity and make contract management simple.
Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.
Yes. Our field engineers have numerous years of IBM mainframe and POWER experience. Some of our engineers have joined Curvature with previous manufacturer training and experience. Our Level 3 CE team has a combined over 150 years of experience working on IBM mainframes and POWER systems. They provide backline support to our field engineering teams globally. Our CE team also provides hands-on training to our field operations teams in our Prior Lake, MN office. This training is able to be delivered by leveraging our $5 million investment in our live mainframe and POWER environment.
Curvature currently has over 100 brick-and-mortar service centers around the globe. Within these offices, our field engineers have the ability to bring known good, tested, parts out to site. FEs typically have access to live running systems which they can utilize to ensure that the highest quality spares are brought onsite for incident remediation. All high-failure and non-redundant spare parts are kept in the local offices. Low-failure/redundant parts (such as MRUs) are kept in the regional offices. The majority of all spare zSeries parts come directly from the IBM Parts Order Center. In most cases, spare parts are new, serviceable used, or refurbished/re-certified. Curvature mimics IBM’s parts handling and usage practices intended for hardware repair.
Yes. Depending on your environment and security concerns, we have the ability to deploy different versions of our proprietary REM call-home tool. Most client environments are suitable for our REM 2.0 solution, which requires that a small appliance reside on the zSeries HMC network. The value-add of this solution is how it provides outbound service data to senior-level support teams. The service data contains current MCL levels and configuration details (such as model number, serial number, and error details), which aids in quickly diagnosing hardware problems. In addition to error alerts, the support team will receive “predictive failure” and “degraded mode” messages. The appliance can be configured to communicate directly to internet or through a proxy with authentication. If additional security is required, the appliance can be configured to encrypt outbound data.
Yes. Curvature can order MCL updates directly from IBM TSMO (Technical Support Management Office) on our client’s behalf. Curvature’s Level 3 Central Engineering team has frequent communication with IBM TSMO as MCLs are released by IBM. These updates are optional for clients, but are highly recommended for z families z196 and newer.
No. We recommend clients keep any type of software (SWMA), z/OS, and software Xcel in place with IBM. We offer Level 3 telephone support via a strategic partner.
As of today, Curvature is supporting over 200 mainframes worldwide.